Cresta has announced a partnership with Kotoba Technologies to improve contact-center customer experience using Japanese-language voice AI. Kotoba's Japanese-language voice AI will be integrated into Cresta's platform to deliver low-latency, high-accuracy responses. A real-time voice translation demonstration is also scheduled for the 11 November event.
Cresta and Kotoba Technologies have announced a collaboration using Japanese-language voice AI. The companies said they aim to use Kotoba's Japanese-focused voice AI to deliver natural, smooth voice responses for contact centers in Japan. Cresta intends to improve customer experience by providing low-latency, high-accuracy Japanese-language voice responses.
The companies plan to optimize Kotoba's STT and TTS models for Cresta's use cases and integrate them into Cresta's platform. The goal is to create AI agents that can accurately understand customers' Japanese and respond in a natural voice.
At the announcement at Cresta Connect Japan, the companies said they plan to use Kotoba's real-time voice translation technology to display speakers' remarks as Japanese and English subtitles. The event highlighted efforts to provide Japanese-language AI for contact centers in Japan.
Looking ahead, Cresta indicated that it intends to expand cooperation with domestic companies through its collaboration with Kotoba and help create advanced contact centers where people and AI work together. Based on remarks by CEO Ping Wu, the companies recognize that improving the quality of Japanese-language understanding will be key.
The collaboration is positioned as part of efforts to expand the use of voice AI in Japan and enhance customer experience. The companies expect opportunities for technological development and practical testing to increase, while businesses are expected to provide new customer experiences.