A survey of 300 regular employees working at companies found that more than 92% had used generative AI at work. Writing and proofreading were the main uses, while insufficient understanding of workplace rules and measures against shadow AI emerged as issues.
A survey of 300 regular employees working at companies examined their use of generative AI, awareness of workplace rules and measures against shadow AI. It found that 92.4% had used generative AI at work, showing that its use is spreading in day-to-day operations. In particular, combining those who use it frequently with those who use it occasionally, nearly 80% had some experience using it.
The most common use was writing and proofreading, at 64.3%, followed by information gathering and searches at 58.7%, idea generation at 42.3% and summarization at 31.3%. These results show that generative AI is increasingly being used across a wide range of tasks, including routine administrative work, preparing materials and drafting training materials.
The most frequently cited benefit of using generative AI was reduced working time, at 42.3%, with its use progressing as an aid for organizing information and preparing materials. On the other hand, 42.7% said they had received incorrect answers, making this the most common difficulty and highlighting the importance of final judgments and checking the supporting basis.
Only 29.3% said they understood their employer’s rules “in detail,” while 41.0% had used generative AI without checking the rules because of insufficient awareness. Greater communication and training are needed so that employees can understand the rules appropriately and make informed decisions.
To address shadow AI, companies should clarify which tools may be used, provide specific examples of information that must not be entered, establish rules requiring employees responsible for the task to check outputs, and clarify training and consultation channels suited to the use cases of each department.