タイムリープ has entered into a capital and business alliance with 日本アスペクトコア, establishing a framework to jointly provide a BPaaS-style service combining its remote customer service platform, RURA, with outsourcing services. The alliance is driven by labor shortages resulting from Japan's declining birth rate and aging population, and the need to promote digital transformation.
タイムリープ株式会社 announced that it had entered into a capital and business alliance agreement with 日本アスペクトコア株式会社. The companies will combine タイムリープ's RURA remote customer service platform with 日本アスペクトコア's outsourcing services to provide a BPaaS-style service integrating contracted systems and customer service operations.
RURA is a service centered on remote customer service using dedicated devices and the cloud, designed to support on-site operations across multiple service counters with a small number of remote staff. 日本アスペクトコア has extensive experience providing outsourcing services and strengths in the education and local-government sectors.
The alliance aims to integrate the companies' strengths beyond sales collaboration and expand opportunities for companies that find it difficult to build their own remote customer service operations. The companies are also considering accelerating feature development for specific markets, primarily education and local government, as well as sales collaboration to create and expand the market.
Through the capital and business alliance, the companies will pursue initiatives aimed at business growth while easing labor shortages at operating sites.