タイムリープ, which develops and provides the remote customer service RURA, and 日本アスペクトコア, which provides outsourcing services, have entered into a capital and business alliance. The alliance is scheduled to take effect in October 2026, with the companies aiming to provide a BPaaS-type integrated remote customer service.
タイムリープ, which develops and provides the remote customer service RURA, and 日本アスペクトコア, which provides outsourcing services, have entered into a capital and business alliance. The purpose of the alliance is to provide a BPaaS-type service combining RURA with アスペクトコア's outsourcing services, lowering the difficulty of building an in-house operating structure for remote customer service and helping address labor shortages at worksites.
The execution month is October 2026. Through the collaboration, the companies will jointly pursue remote customer service operations and operational efficiency as shared business areas.
タイムリープ has capital of ¥1.0358 billion, including capital reserves, and was established in June 2019. 日本アスペクトコア has capital of ¥290.59 million, including capital reserves, and was established in July 1970. The companies support process improvements such as operational visibility, efficiency gains and cost reductions, centered on remote customer service and outsourcing, respectively.
Through the alliance, the companies aim to improve store operating efficiency and address labor shortages, centered on providing BPaaS-type services.