BELLSYSTEM24 Holdings plans to accelerate M&A and equity investments under its current medium-term plan after M&A investment fell below expectations under the previous plan, resulting in the targets being missed. The company plans to invest ¥20 billion from the fiscal year ending February 2027 through the fiscal year ending February 2029, aiming to generate slightly more than one-third of its revenue growth through M&A.
BELLSYSTEM24 Holdings' core business is its contact center operations, which handle customer inquiries by telephone, email and chat. Under its previous medium-term management plan, investment in businesses including M&A fell below expectations, and the company missed its performance targets.
Against this backdrop, the current medium-term management plan calls for accelerating M&A and business investment. It specifies an allocation of ¥20 billion to M&A and investment from the fiscal year ending February 2027 through the fiscal year ending February 2029. Roll-ups and initiatives in the BPO sector are cited as target areas.
Specifically, the company aims to pursue a roll-up strategy by accumulating equity investments in and acquisitions of similar businesses, while also advancing M&A in the BPO sector, with the goal of generating slightly more than one-third of revenue growth through M&A.
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