Advanced Media,Inc. announced that it ranked first in vendor sales-value share in the AI business support market for contact centers, according to a market research report by Fuji Keizai. Its actual share for FY2025 was 48.5%, making it the market leader.
Advanced Media,Inc. announced that it ranked No. 1 in vendor sales-value share in the AI business support market for contact centers, according to a market research report published by Fuji Keizai. Its actual share for FY2025 was 48.5%, ranking it first.
The company’s AI voice recognition solution, “AmiVoice Communication Suite,” offers full transcription of call content, sentiment analysis, interaction quality assessment and integration with generative AI. It has been adopted by more than 630 companies, with over 97,000 licenses deployed.
“AmiVoice Communication Suite” is available in both cloud and on-premises versions and supports both real-time and batch recognition. A real-time support feature using multiple AI agents was also added in May 2026.
The product is described as the leading AI voice recognition solution in Japan, offering flexible use cases including generative AI deployment in local environments and integration with external AI services.