ライトアップ, working with ファインズ, launched test marketing for the AI Telephony Engine, an AI system for telephone customer service. The overall picture of the specific developments has been reported.
It has been reported that ライトアップ and ファインズ have jointly launched test marketing for an AI-powered telephone customer service engine. The article reports on the companies' initiative to validate the market potential of a new AI solution.
The product is the AI Telephony Engine, an AI system for telephone customer service. As a proof-of-concept, the companies are expected to conduct a trial rollout to assess market response and the feasibility of implementation. Specific implementation sites and the duration of the trial are not stated in the article.