2nd RETAILING Co.,Ltd., which operates GEO and 2nd STREET, confirmed unauthorized access to its internal systems and suspended its apps and web services from 21:00 on 17 October. Stores remain open.
According to the company's announcement, unauthorized access to its internal systems was confirmed on 15 October 2026. After taking countermeasures, the company suspended its apps and web services from 21:00 on Saturday, 17 October, and began system maintenance.
The suspension covers a wide range of online services provided by the group. Store hours have not changed, and in-store purchases that do not require the app are still being accepted. However, some services, including app-based purchases, may be unavailable.
The company is investigating the cause and scope of the impact in cooperation with an external security specialist. At this time, it has not disclosed whether personal information was leaked or the route used to gain access.
Approximately 2 days elapsed between confirmation of the unauthorized access and the service suspension. The company was required to identify the scope of the impact while simultaneously deciding how to prevent further damage.