Strengthening a customer-focused after-sales service structure
First written in FY2016. 7 of 13 entries say "Restated". Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「For after-sales service, in addition to regular inspections, we focused on providing a rapid response, including shortening work times, and total sales of labor charges and parts remained solid.」
Regular inspections, shorter work times and rapid response continued, and combined sales of labor charges and parts remained solid. - FY2023RestatedAnnual report
「We will assign service personnel to sales offices nationwide and work to enhance after-sales service. We will also focus on technical training and improve service quality by shortening repair times and enhancing technical expertise.」
It describes the service structure policy of assigning service personnel to locations nationwide, providing technical training, shortening repair times and enhancing technical expertise. - FY2022RestatedAnnual report
「For after-sales service, in addition to regular inspections, we focused on providing a rapid response, including shortening work times, and total sales of labor charges and parts remained solid.」
After-sales service improvements through regular inspections, rapid response and shorter work times are continuing. - FY2021RestatedAnnual report
「For after-sales service, in addition to regular inspections, we focused on providing a rapid response, including shortening work times, and total sales of labor charges and parts remained solid.」
It continues to report service improvements through regular inspections, rapid response and shorter work times, along with solid trends in combined labor-charge and parts sales. - FY2019RestatedAnnual report
「For after-sales service, in addition to regular inspections, we focused on providing a rapid response, including shortening work times, and total sales of labor charges and parts remained solid.」
Service improvements through regular inspections, rapid response and shorter work times are continuing. - FY2019-Q3AdvancedAnnual report
「Other Sales amounted to ¥2,024 million, up 6.5% year on year, mainly because sales of parts and other products increased.」
Sales of parts and other products increased 6.5% year on year, resulting in other sales of ¥2,024 million. - FY2019-Q2AdvancedAnnual report
「Other Sales amounted to ¥1,379 million, up 9.7% year on year, mainly because sales of parts and other products increased.」
Sales of parts and other products increased 9.7% year on year, resulting in other sales of ¥1,379 million. - FY2019-Q1AdvancedAnnual report
「Other Sales amounted to ¥659 million, up 3.0% year on year, mainly because sales of parts and other products increased.」
It reports the measurable result that first-quarter sales of parts and other products increased 3.0% year on year. - FY2018RestatedAnnual report
「For after-sales service, in addition to regular inspections, we worked to provide a rapid response, including shortening work times.」
After-sales service improvements through regular inspections, rapid response and shorter work times are continuing. - FY2017RestatedAnnual report
「For after-sales service, in addition to regular inspections, we focused on providing a rapid response, including shortening work times, and total sales of labor charges and parts remained solid.」
After-sales service improvements through regular inspections, rapid response and shorter work times are continuing. - FY2016First statedAnnual report
「For after-sales service, we will continue working to improve service quality and staff technical expertise, while promoting proposals for recommended estimates, to further develop a customer-focused service structure.」
Measures to strengthen the structure through service quality, staff technical expertise and proposals for recommended estimates.