Restructuring Store Advisory Functions and Store Operations

「Through the use of work schedules, the company advanced the planned execution of tasks to be performed in stores while working to achieve appropriate staffing and product assortments. At the same time, it expanded the use of markdown sales, resulting in progress in reducing food waste.」

「To ensure sufficient staffing of store managers, we worked to develop personnel with the qualifications set by headquarters and store leaders capable of serving as acting store managers.」

「The number of hourly staff hired increased by more than 120% year on year, improving the staffing of store operations in line with the number of company-operated stores. We also worked to develop new store managers, and the number of newly qualified store managers who obtained the qualifications set by headquarters progressed as planned.」

「We are also advancing management guidance by using management tablets installed at all stores. We expanded video content that directly communicates priority product initiatives and provided information clearly organizing the reasons for initiatives and the specific actions required. In addition, as part of efforts in which headquarters serves as a hub to promote communication among franchisees and improve in-store execution, we advanced the use of a two-way chat system.」

「Preparation of the sales plan document was completed in May. Based on 52-week merchandising, the sales plan document is being advanced as a system through which franchisees and store advisors fully execute displays for priority products and review the results.」

「We are promoting “Shinsō” across all stores, centered on using work schedules that support the operational reform pursued since the previous fiscal year, including streamlining store tasks and redesigning task assignments by time of day.」

「As stores became more proficient in using work schedules and production plans, establishing the basis for consistently achieving assortments that satisfy customers, we advanced the streamlining of store tasks and the redesign of task assignments by time of day.」

「We are rolling out successful operational-reform practices, including work schedules and employee training, across all stores. These initiatives include fostering a customer-first mindset, achieving complete execution of store tasks, and promoting the “Shinsō” initiative, which aims to achieve 100% in-store execution of product displays and promotional plans.」

「As part of operational reform to create sales floors that consistently satisfy customers, we are promoting the rollout of work schedules across all stores by streamlining store tasks and redesigning task assignments by time of day so that all store tasks are completed properly.」

「We will also continue improving labor-hour productivity through IT and building low-cost operations.」

「We reviewed the frequency of product deliveries to stores in all areas where we operate, reduced the workload involved in receiving and displaying deliveries at stores, simplified store operations and reduced delivery costs and labor costs.」

「We reviewed the frequency of product deliveries to stores in the Tohoku and western Japan areas and reduced the workload involved in receiving and displaying deliveries at stores, thereby simplifying store operations and reducing delivery costs and labor costs.」

「To improve productivity, we will review the duties of store advisors and rebuild store operations.」