Strengthening hearing-aid after-sales service and improving customer satisfaction
First written in FY2017-Q1. 12 of 34 entries say "Restated". Latest entry: 2026-11-10.
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- FY2026AdvancedAnnual report
「Sales of hearing aids, a secondary core product, increased 7.0% from the previous fiscal year, supported by strong trial rental services and after-sales service.」
Trial rental services and after-sales service were described as strong, and hearing-aid sales increased 7.0% from the previous fiscal year. - FY2026-H1AdvancedAnnual report
「Sales of hearing aids, a secondary core product, increased 8.2% year on year, supported by well-received trial rentals and after-sales service.」
Trial rentals and after-sales service for hearing aids were described as well received, and sales increased 8.2% year on year. - FY2025AdvancedAnnual report
「Sales of hearing aids, a secondary core product, increased from the previous fiscal year and recovered to substantially above pre-COVID-19 levels, supported by well-received trial rentals before purchase and after-sales service following purchase.」
The disclosure stated that hearing-aid sales increased from the previous fiscal year and exceeded pre-COVID-19 levels substantially, supported by trial rentals and after-sales service. - FY2025-H1Recovery to pre-COVID-19 levels, but year-on-year revenue declineAnnual report
「Sales of the core product, glasses, and the secondary core product, hearing aids, declined year on year. Glasses sales had not yet returned to pre-COVID-19 levels, whereas hearing-aid sales had recovered to those levels.」
Hearing-aid sales recovered to pre-COVID-19 levels but declined year on year. Glasses sales declined year on year and had not yet recovered to pre-COVID-19 levels. - FY2024RestatedAnnual report
「Sales of the secondary core products, hearing aids and sunglasses, increased substantially year on year as restrictions on activities were lifted and customer traffic recovered.」
The full-year disclosure also stated that hearing-aid sales increased substantially year on year, supported by the lifting of restrictions on activities and the recovery in customer traffic. - FY2024-Q3RestatedAnnual report
「Sales of the secondary core products, hearing aids and sunglasses, increased substantially year on year as restrictions on activities were lifted and customer traffic recovered.」
Continues to explain that hearing-aid sales increased substantially year on year, supported by the lifting of restrictions on activities and the recovery in customer traffic. - FY2023MitigatedAnnual report
「Although sales of glasses, the core product, and hearing aids, a secondary core product, remained below pre-COVID-19 levels, they increased from the previous fiscal year, showing signs of recovery.」
Continues to state that hearing-aid sales remained below pre-COVID-19 levels but increased from the previous fiscal year and were on a recovery trend. - FY2023-Q3MitigatedAnnual report
「Although sales of glasses, the core product, and hearing aids, a secondary core product, remained below pre-COVID-19 levels, they increased year on year and were on a recovery trend.」
The disclosure stated that hearing-aid sales remained below pre-COVID-19 levels but increased year on year and were on a recovery trend. - FY2023-Q1MitigatedAnnual report
「Although sales of glasses, the core product, and hearing aids, a secondary core product, remained below pre-COVID-19 levels, they increased year on year and were on a recovery trend.」
The disclosure stated that hearing-aid sales, which had been weak under the infectious-disease environment, increased year on year and were on a recovery trend. However, they had not returned to pre-COVID-19 levels. - FY2022MitigatedAnnual report
「Sales of glasses, the core product, and hearing aids, a secondary core product, exceeded those in the previous fiscal year, resulting in an overall year-on-year revenue increase, but had not returned to pre-COVID-19 levels.」
The disclosure stated that full-year hearing-aid sales exceeded those in the previous fiscal year, following weakness under the infectious-disease environment. However, overall revenue had not returned to pre-pandemic levels. - FY2022-Q3MitigatedAnnual report
「Sales of glasses, the core product, and hearing aids, a secondary core product, exceeded those in the same quarter of the previous year, resulting in an overall year-on-year revenue increase.」
The disclosure stated that cumulative hearing-aid sales for the quarter exceeded those in the same period of the previous year, following weakness under the infectious-disease environment. - FY2022-Q2MitigatedAnnual report
「As a result, for the six months ended the second quarter of the consolidated fiscal year, sales of sunglasses, a secondary core product, struggled to grow, but sales of glasses, the core product, and hearing aids, a secondary core product, exceeded those in the same quarter of the previous year, resulting in an overall year-on-year revenue increase.」
The disclosure stated that cumulative hearing-aid sales for the quarter exceeded those in the same quarter of the previous year, following weakness under the infectious-disease environment. - FY2022-Q1MitigatedAnnual report
「Sales of the secondary core products, hearing aids and sunglasses, also increased, resulting in a substantial overall year-on-year revenue increase.」
The disclosure stated that hearing-aid sales increased this quarter, following a substantial decline in the same period of the previous year. - FY2021-Q3WorsenedAnnual report
「Customer traffic gradually returned from June onward. From the second quarter through the end of the third quarter of the consolidated fiscal year, glasses and hearing-aid sales recovered to declines of 1.9% and 7.8%, respectively, year on year. However, sunglasses sales remained weak, down 27.4% year on year, due to the impact of unseasonable weather during the peak summer season, including a prolonged rainy season, heavy rain, and insufficient sunshine, as well as voluntary restrictions on going out, compounded by growing calls from the government and local authorities for caution regarding outdoor activities such as events and sports.」
Although hearing-aid sales recovered after the second quarter, cumulative sales fell 18.8% year on year, and sales remained weak under the infectious-disease environment. - FY2021-Q2WorsenedAnnual report
「During the second quarter of the consolidated fiscal year, glasses and hearing-aid sales recovered to declines of 5.8% and 12.0%, respectively, year on year. However, sunglasses sales remained weak, down 32.0% year on year, due to the impact of unseasonable weather during the peak summer season, including a prolonged rainy season, heavy rain, and insufficient sunshine, as well as voluntary restrictions on going out, compounded by growing calls from the government and local authorities for caution regarding outdoor activities such as events and sports. As a result, for the six months ended the second quarter of the consolidated fiscal year, glasses sales fell 18.0% year on year, while hearing-aid and sunglasses sales fell 26.5% and 42.4%, respectively, resulting in a substantial overall year-on-year revenue decline.」
Although the decline in hearing-aid sales narrowed in the second quarter, cumulative sales fell 26.5% year on year, making the weakness in sales under the infectious-disease environment apparent despite previous statements that rental services and aftercare were well received. - FY2021-Q1WorsenedAnnual report
「Sales of the core product, glasses, fell 32.6% year on year, while sales of the secondary core products, hearing aids and sunglasses, fell 41.2% and 54.9%, respectively, resulting in a substantial overall year-on-year revenue decline.」
Sales of hearing aids, for which rental services and aftercare had previously been well received, fell 41.2% year on year. - FY2020WorsenedAnnual report
「Hearing aids 1,545」
Hearing-aid sales by product totaled ¥1,545 million, down from ¥1,618 million in the previous fiscal year. Although rental services and aftercare had previously been well received, the full-year disclosure contains no specific statement that they performed well. - FY2020-Q1WorsenedAnnual report
「Revenue declined because sales of the core eyeglasses category fell, mainly due to lower sales volumes in the lower-price segment, while sales of hearing aids, sunglasses and optical products also struggled, resulting in weak performance across the product portfolio.」
Previously, rental services and aftercare for hearing aids had been described as well received, but this quarter’s disclosure stated that hearing-aid sales struggled to grow. - FY2019RestatedAnnual report
「Meanwhile, in-store trial rental services and aftercare for hearing aids have been highly rated by customers, and performance continues to be solid.」
Continues to state for the full year that trial rental services and aftercare for hearing aids have been well received and are progressing steadily. - FY2019-Q3RestatedAnnual report
「Meanwhile, in-store trial rental services and aftercare for hearing aids have been well received by customers, and performance continues to be solid.」
Continues to explain that trial rental services and aftercare for hearing aids have been well received and are progressing steadily. - FY2019-Q2RestatedAnnual report
「Meanwhile, hearing aids continued to progress steadily as enhanced sales promotion, together with well-received in-store trial rental services and aftercare, supported performance.」
Continues to explain that the hearing-aid business is progressing steadily, with sales promotion, trial rental services, and aftercare well received. - FY2019-Q1RestatedAnnual report
「Hearing aids continued to progress steadily as enhanced sales promotion, together with well-received in-store trial rental services and aftercare, supported performance.」
Continues to explain that the hearing-aid business progressed steadily, with sales promotion, trial rental services, and aftercare well received. - FY2018RestatedAnnual report
「Hearing aids progressed steadily as enhanced sales promotion, together with well-received in-store rental services and aftercare, supported performance.」
Continues to state for the full year that hearing aids progressed steadily through sales promotion, rental services, and aftercare. - FY2018-Q3RestatedAnnual report
「Meanwhile, hearing-aid rental services and aftercare have been well received and are progressing steadily.」
Continues to state that hearing-aid rental services and aftercare have been well received and are progressing steadily. - FY2018-Q2RestatedAnnual report
「Meanwhile, hearing-aid rental services and aftercare have been well received and remain solid.」
Continues to state that hearing-aid rental services and aftercare have been well received and remain solid. - FY2018-Q1AdvancedAnnual report
「Hearing-aid rental sales and after-sales service have been well received and remain solid.」
States that hearing-aid rental sales and after-sales service have been well received and remain solid. - FY2017RestatedAnnual report
「We are continuing to enhance after-sales service and raise awareness of hearing-aid products to improve customer satisfaction.」
Continues to state that it is enhancing after-sales service for hearing aids and raising awareness of hearing-aid products. - FY2017-Q3RestatedAnnual report
「Hearing-aid revenue struggled to grow year on year due to the impact of the substantial growth in the same period of the previous year, but we will continue to further strengthen after-sales service and raise awareness of hearing-aid products to improve customer satisfaction.」
Continues to strengthen after-sales service for hearing aids and raise awareness of hearing-aid products. - FY2017-Q2RestatedAnnual report
「Hearing-aid revenue struggled to grow year on year due to the impact of the substantial growth in the same period of the previous year, but we will further strengthen after-sales service and work to raise awareness of hearing aids to improve customer satisfaction.」
Continues to strengthen after-sales service for hearing aids and has added raising awareness to its initiatives. - FY2017-Q1First statedAnnual report
「Hearing-aid revenue has remained solid, but we will further strengthen after-sales service and work to improve customer satisfaction.」
The policy is to further strengthen after-sales service for hearing aids, assuming solid sales.