Trusted technology, products customers can be satisfied with, and empathetic service
First written in FY2018. 18 of 19 entries say "Restated". Latest entry: FY2026-H1.
The whole theme swung hardest in 2025: 1 of 11 companies on the "Worse" side.
15 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「The statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” was adopted as the management policy,」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, has continued. - FY2025RestatedAnnual report
「The Group has adopted as its management policy the statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” and will continue to provide “comfortable vision correction,” the fundamental mission and responsibility of an optical retailer, while proposing “the enjoyment of fashion” suited to each customer’s circumstances.」
The management policy centered on trusted technology, products customers can count on and service that understands customers’ needs, while providing comfortable vision correction and the enjoyment of fashion, continued. - FY2025-H1RestatedAnnual report
「The statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” was adopted as the management policy,」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, is continuing. - FY2024RestatedAnnual report
「With the management policy of “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,”」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, continued. - FY2024-Q3RestatedAnnual report
「The statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” was adopted as the management policy,」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, has continued. - FY2024-Q1RestatedAnnual report
「The statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” was adopted as the management policy,」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, has continued. - FY2023RestatedAnnual report
「Accordingly, the Group has adopted as its management policy the statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,”」
The management policy centered on trusted technology, products customers can count on and service that understands customers’ needs was continued. - FY2023-Q3RestatedAnnual report
「In our Group’s core domestic optical retail business, we are working to strengthen the 愛眼 brand, which brings together the comfortable and reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service capabilities.」
We continued to implement the management policy centered on trusted technology, expert product recommendations, and customer service. - FY2023-Q1RestatedAnnual report
「We are working to strengthen the “Aigan brand,” which brings together the comfortable and reliable vision and hearing correction technology cultivated over many years as an optical retailer, our highly specialized product recommendation capabilities, and our customer service and hospitality capabilities.」
We continued to implement the management policy centered on trusted technology, expert product recommendations, and customer service. - FY2021-Q3RestatedAnnual report
「We are working to strengthen the 愛眼 brand, which brings together the comfortable and reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service capabilities.」
We continued to implement the management policy centered on trusted technology, expert product recommendations, and customer service. - FY2021-Q1RestatedAnnual report
「We have worked to develop products that accurately meet customer needs and expand our range of high-quality products with superior materials and functionality that deliver high customer satisfaction. We have also worked to establish a structure capable of providing high-quality service by securing the competitive advantage of the “Aigan brand,” chosen by customers, and strengthening our marketing.」
High-quality products, brand competitiveness, marketing and a structure for providing high-quality service continued as areas in which the management policy was implemented. - FY2020RestatedAnnual report
「Accordingly, the Group has adopted as its management policy the statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,” and will continue to provide “comfortable vision correction,” the fundamental mission and responsibility of an optical retailer, while proposing “the enjoyment of fashion” suited to each customer’s circumstances.」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, was continued. - FY2020-Q3RestatedAnnual report
「In our Group’s core domestic optical retail business, we are working to strengthen the competitive advantages of the 愛眼 brand, which brings together the comfortable and reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service capabilities.」
Trusted technology, expert product recommendations, and customer service continued to be described as elements of the management policy in practice. - FY2020-Q2RestatedAnnual report
「In our Group’s core domestic optical retail business, we are working to strengthen the competitive advantages of the 愛眼 brand, which brings together the comfortable and reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service capabilities.」
Trusted technology, expert product recommendations, and customer service continued to be described as elements of the management policy in practice. - FY2019RestatedAnnual report
「Accordingly, the Group has adopted as its management policy the statement, “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,”」
The management policy centered on 3 pillars, trusted technology, products customers can count on and service that understands customers’ needs, was continued. - FY2019-Q3RestatedAnnual report
「In our Group’s core domestic optical retail business, we worked to strengthen the competitive advantages of the 愛眼 brand, which brings together the reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service capabilities.」
Trusted technology, expert product recommendations, and customer service continued to be described as elements of the management policy in practice. - FY2019-Q2RestatedAnnual report
「We promoted the strengthening of the Aigan brand, which brings together the reliable vision- and hearing-correction expertise cultivated over many years as an optical retailer, the ability to propose products requiring a high degree of expertise, and our customer service capabilities.」
Trusted technology, expert product recommendations, and customer service continued to be described as elements of the management policy in practice. - FY2019-Q1RestatedAnnual report
「We worked to improve customer satisfaction by strengthening the 愛眼 brand, which brings together the reliable vision- and hearing-correction technology cultivated over many years as an optical retailer, highly specialized product-proposal capabilities, and customer service and hospitality.」
Trusted technology, expert product recommendations, and customer service and hospitality continued to be described as elements of the management policy in practice. - FY2018First statedAnnual report
「With the management policy of “Our aim is to become a company that makes customers’ lives more comfortable and fulfilling by providing trusted technology, products they can count on and service that understands their needs,”」
The management policy expressly identifying technology, products and customer service as its 3 pillars was disclosed independently for the first time.