Improving care service quality and facility profitability
First written in FY2016. 23 of 41 entries say "Worsened", first in FY2018-Q2. Latest entry: 2026-11-12.
Biken Techno moved to the "Worse" side of this theme in 2018.
0 other companies' latest entry also says "Mitigated".
- FY2026WorsenedAnnual report
「During the consolidated fiscal year, we transferred the business of 1 facility that had struggled to secure residents. However, the increased burden of preparations associated with the transfer and higher costs to secure care staff resulted in lower revenue and a larger segment loss than in the previous fiscal year. As a result, revenue for the consolidated fiscal year was ¥838 million, down 6.0% year on year, and the segment loss was ¥153 million, compared with a segment loss of ¥106 million in the previous fiscal year.」
While the business of 1 facility that had struggled to secure residents was transferred, the burden of preparing for the transfer and the cost of securing care staff increased. The care business therefore reported lower revenue, and the loss widened from ¥106 million to ¥153 million. - FY2026-H1WorsenedAnnual report
「All facilities continued to operate with a focus on infection-prevention measures, among other factors, which delayed the recovery in occupancy rates. Costs to secure care staff also increased, resulting in lower revenue and a larger segment loss than in the same period of the previous year. As a result, revenue for the interim consolidated accounting period was ¥431 million, down 3.8% year on year, and the segment loss was ¥69 million, compared with a segment loss of ¥49 million in the same period of the previous year.」
In addition to the delayed recovery in occupancy rates at care facilities, the cost of securing care staff increased, resulting in lower revenue year on year and the segment loss widening from ¥49 million to ¥69 million. - FY2025WorsenedAnnual report
「At each facility, operations continued to focus on infection-prevention measures, resulting in a prolonged recovery in occupancy rates. In addition, costs related to securing care personnel increased, resulting in lower revenue and a larger segment loss than in the previous fiscal year.」
In addition to the delayed recovery in occupancy rates, the cost of securing care staff increased, and the full-year segment loss widened from ¥65 million to ¥106 million. - FY2025-H1WorsenedAnnual report
「At each facility, operations continued to focus on infection-prevention measures, resulting in a prolonged recovery in occupancy rates. Revenue therefore declined from the same period of the previous year, and the segment loss increased. As a result, revenue for the six months ended September 30 was ¥448 million, down 0.4% year on year, and the segment loss was ¥49 million, compared with a segment loss of ¥31 million in the same period of the previous year.」
Continuing infection-prevention measures delayed the recovery in facility occupancy rates, resulting in lower revenue in the care services business and an increase in the segment loss from ¥31 million to ¥49 million. - FY2024AdvancedAnnual report
「Although the recovery in occupancy rates took time, rates were gradually recovering. Revenue declined slightly from the previous fiscal year, but the segment loss was contained. As a result, revenue for the fiscal year was ¥903 million, down 0.7% year on year, and the segment loss was ¥65 million, compared with a segment loss of ¥78 million in the previous fiscal year.」
Facility occupancy rates gradually recovered while infection-prevention measures continued. Although revenue declined, the care services loss narrowed from ¥78 million to ¥65 million. - FY2024-Q3AdvancedAnnual report
「In the care services business, we operate care facilities and provide care services, offering a high level of service from the standpoint of residents and their families. At each facility, operations continued to focus on infection-prevention measures, resulting in a prolonged recovery in occupancy rates, although rates were gradually recovering. Revenue increased from the same period of the previous year, and the segment loss was contained. As a result, revenue for the nine months ended December 31 was ¥680 million, up 0.1% year on year, and the segment loss was ¥47 million, compared with a segment loss of ¥61 million in the same period of the previous year.」
Facility occupancy rates gradually recovered while infection-prevention measures continued, resulting in higher revenue and a reduction in the loss from ¥61 million to ¥47 million. - FY2024-Q2AdvancedAnnual report
「At each facility, operations continued to focus on infection-prevention measures, resulting in a prolonged recovery in occupancy rates, although rates were gradually recovering. Revenue increased from the same period of the previous year, and the segment loss was contained. As a result, revenue for the six months ended September 30 was ¥449 million, up 0.8% year on year, and the segment loss was ¥31 million, compared with a segment loss of ¥41 million in the same period of the previous year.」
Facility occupancy rates gradually recovered while infection-prevention measures continued, resulting in higher revenue and a reduction in the segment loss from ¥41 million to ¥31 million. - FY2023Lower revenue, flat loss, and cost improvementsAnnual report
「At each facility, operations continued to focus on infection-prevention measures, resulting in a prolonged recovery in occupancy rates. Revenue declined from the previous fiscal year, but the segment loss was contained as cost improvements progressed. As a result, revenue for the fiscal year was ¥910 million, down 2.0% year on year, and the segment loss was ¥78 million, unchanged from the previous fiscal year.」
Although the delayed recovery in care facility occupancy rates and lower revenue continued, cost improvements kept the segment loss at the same level as in the previous fiscal year. - FY2023-Q3WorsenedAnnual report
「At each facility, operations continued to focus on infection-prevention measures in response to COVID-19, resulting in a prolonged recovery in occupancy rates. Revenue therefore declined from the same period of the previous year, and the segment loss also increased. Revenue for the nine months ended December 31 was ¥679 million, down 5.1% year on year, and the segment loss was ¥61 million, compared with a segment loss of ¥51 million in the same period of the previous year.」
Prioritising infection-prevention measures in operations delayed the recovery in occupancy rates, resulting in lower revenue in the care services business and an increase in the segment loss from ¥51 million to ¥61 million. - FY2023-Q2WorsenedAnnual report
「At each facility, operations continued to focus on infection-prevention measures in response to COVID-19, resulting in a prolonged recovery in occupancy rates. Revenue therefore declined from the same period of the previous year, and the segment loss also increased. Revenue for the six months ended September 30 was ¥446 million, down 7.8% year on year, and the segment loss was ¥41 million, compared with a segment loss of ¥40 million in the same period of the previous year.」
Prioritising infection-prevention measures in operations delayed the recovery in facility occupancy rates, resulting in lower revenue in the care services business and an increase in the segment loss from ¥40 million to ¥41 million. - FY2023-Q1WorsenedAnnual report
「At each facility, operations continued to focus on infection-control measures in response to COVID-19, resulting in a prolonged recovery in occupancy rates. Revenue therefore declined from the same period of the previous year, and the segment loss also increased. Revenue for the three months ended June 30 was ¥217 million, down 12.0% year on year, and the segment loss was ¥22 million, compared with a segment loss of ¥0 million in the same period of the previous year.」
Prioritising infection-control measures in operations delayed the recovery in occupancy rates, resulting in lower revenue in the care services business and an increase in the segment loss from ¥0 million in the same period of the previous year to ¥22 million. - FY2022WorsenedAnnual report
「The transfer of one facility to an external party during the previous fiscal year, the temporary restriction of new admissions at one facility for renovation work to improve resident services, and the recording of repairs and maintenance expenses affected both revenue and profit. As a result, revenue for the fiscal year was ¥928 million, down 10.2% year on year, and the segment loss was ¥78 million, compared with a segment loss of ¥20 million in the previous fiscal year.」
The transfer of a facility, the temporary restriction of new admissions for renovation work, and repairs and maintenance expenses reduced revenue in the care services business and widened the loss from ¥20 million to ¥78 million. - FY2022-Q3WorsenedAnnual report
「The transfer of one facility to an external party during the previous fiscal year contributed to the decline in revenue from the same period of the previous year. At one facility, new admissions were temporarily restricted to allow renovation work to improve services for residents, and repairs and maintenance expenses were recorded, affecting profitability. As a result, revenue for the nine months ended December 31 was ¥716 million, down 8.7% year on year, and the segment loss was ¥51 million, compared with a segment loss of ¥20 million in the same period of the previous year.」
In addition to lower revenue from the transfer of a facility, the temporary restriction of new admissions for renovation work and repairs and maintenance expenses caused the care services segment loss to widen from ¥20 million in the same period of the previous year to ¥51 million. - FY2022-Q2WorsenedAnnual report
「In the care services business, we operate care facilities and provide care services, offering a high level of service from the standpoint of residents and their families. The transfer of one facility to an external party during the previous fiscal year contributed to the decline in revenue from the same period of the previous year. At one facility, new admissions were temporarily restricted to allow renovation work to improve services for residents, and repairs and maintenance expenses were recorded, affecting profitability. As a result, revenue for the six months ended September 30 was ¥483 million, down 8.0% year on year, and the segment loss was ¥40 million, compared with a segment loss of ¥17 million in the same period of the previous year.」
In addition to lower revenue from the transfer of a facility, the temporary restriction of new admissions for service-improvement renovations and repairs and maintenance expenses caused the segment loss to widen from ¥17 million in the same period of the previous year to ¥40 million. - FY2022-Q1AdvancedAnnual report
「At one facility, new admissions were temporarily restricted to allow renovation work to improve services for residents, affecting profitability. As a result, revenue for the three months ended June 30 was ¥247 million, down 7.2% year on year, and the segment loss was ¥0 million, compared with a segment loss of ¥18 million in the same period of the previous year.」
Although new admissions were temporarily restricted for renovation work to improve resident services, the segment loss narrowed from ¥18 million in the same period of the previous year to ¥0 million. - FY2021AdvancedAnnual report
「The transfer of one care facility to an external party during the fiscal year contributed to the decline in revenue from the previous fiscal year. However, improvements in the profitability of the remaining facilities and other measures progressed, narrowing the segment loss. Revenue for the fiscal year was ¥1,034 million, down 12.2% year on year, and the segment loss was ¥20 million, compared with a segment loss of ¥79 million in the previous fiscal year.」
Although the transfer of one facility reduced revenue, improvements in the profitability of the remaining facilities and other measures progressed, narrowing the segment loss from ¥79 million to ¥20 million. - FY2021-Q3AdvancedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue declined from the same period of the previous year, but the segment loss narrowed as cost improvements and other measures progressed. Revenue for the nine months ended December 31 was ¥784 million, down 10.3% year on year, and the segment loss was ¥20 million, compared with a segment loss of ¥70 million in the same period of the previous year.」
While some facilities continued to struggle to improve occupancy rates, cost improvements and other measures progressed, narrowing the segment loss from ¥70 million in the same period of the previous year to ¥20 million. - FY2021-Q2AdvancedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue declined from the same period of the previous year, but the segment loss narrowed as cost improvements and other measures progressed. Revenue for the six months ended September 30 was ¥525 million, down 9.0% year on year, and the segment loss was ¥17 million, compared with a segment loss of ¥56 million in the same period of the previous year.」
Although some facilities continued to struggle to improve occupancy rates, cost improvements and other measures progressed, narrowing the care services segment loss from ¥56 million to ¥17 million. - FY2021-Q1AdvancedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue declined from the same period of the previous year, but the segment loss narrowed as cost improvements and other measures progressed. Revenue for the three months ended June 30 was ¥266 million, down 6.5% year on year, and the segment loss was ¥18 million, compared with a segment loss of ¥38 million in the same period of the previous year.」
While some facilities struggled to improve occupancy rates, cost improvements and other measures progressed, narrowing the care services segment loss from ¥38 million to ¥18 million. - FY2020WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue increased slightly from the previous fiscal year, but the segment loss widened due in part to facility construction costs and other factors. Revenue for the fiscal year was ¥1,178 million, up 2.3% year on year, and the segment loss was ¥79 million, compared with a segment loss of ¥46 million in the previous fiscal year.」
In the care services business, some facilities struggled to improve occupancy rates due to a high number of departures, while facility construction costs and other factors caused the segment loss to widen from ¥46 million to ¥79 million. - FY2020-Q3WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue increased slightly from the same period of the previous year, but the segment loss widened due in part to facility construction costs and other factors. Revenue for the nine months ended December 31 was ¥874 million, up 0.3% year on year, and the segment loss was ¥70 million, compared with a segment loss of ¥32 million in the same period of the previous year.」
In addition to facilities struggling to improve occupancy rates, facility construction costs and other factors caused the care services segment loss to widen from ¥32 million to ¥70 million. - FY2020-Q2WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue declined from the same period of the previous year, while the segment loss widened due in part to facility construction costs and other factors. Revenue for the six months ended September 30 was ¥577 million, down 0.7% year on year, and the segment loss was ¥56 million, compared with a segment loss of ¥15 million in the same period of the previous year.」
In addition to facilities struggling to improve occupancy rates, facility construction costs and other factors caused the care services loss to widen from ¥15 million to ¥56 million. - FY2020-Q1WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue declined from the same period of the previous year, while the segment loss widened due in part to facility construction costs and other factors. Revenue for the three months ended June 30 was ¥284 million, down 2.5% year on year, and the segment loss was ¥38 million, compared with a segment loss of ¥1 million in the same period of the previous year.」
In addition to facilities struggling to improve occupancy rates, facility construction costs and other factors caused the care services segment loss to widen from ¥1 million in the same period of the previous year to ¥38 million. - FY2019-Q3WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue therefore increased from the same period of the previous year, but the segment loss widened. Revenue for the nine months ended December 31 was ¥872 million, up 2.5% year on year, and the segment loss was ¥32 million, compared with a segment loss of ¥13 million in the same period of the previous year.」
Although revenue increased, some facilities struggled to improve occupancy rates, and the segment loss widened from ¥13 million to ¥32 million. - FY2019-Q2WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue therefore increased from the same period of the previous year, but the segment loss widened. Revenue for the six months ended September 30 was ¥581 million, up 2.6% year on year, and the segment loss was ¥15 million, compared with a segment loss of ¥2 million in the same period of the previous year.」
Some facilities struggled to improve occupancy rates, and although revenue increased, the segment loss widened from ¥2 million in the same period of the previous year to ¥15 million. - FY2019-Q1WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. Revenue therefore increased from the same period of the previous year, but the business reported a segment loss. Revenue for the three months ended June 30 was ¥292 million, up 3.0% year on year, and the segment loss was ¥1 million, compared with segment profit of ¥2 million in the same period of the previous year.」
Although revenue increased, some facilities struggled to improve occupancy rates due to a high number of departures, resulting in a shift from profit in the same period of the previous year to a segment loss. - FY2018WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. As a result, revenue declined from the previous fiscal year, and the business reported a segment loss. Revenue for the fiscal year was ¥1,129 million, down 0.9% year on year, and the segment loss was ¥24 million, compared with segment profit of ¥1 million in the previous fiscal year.」
Some facilities struggled to improve occupancy rates due to a high number of departures, and the care services business deteriorated from profit in the previous fiscal year to a segment loss of ¥24 million. - FY2018-Q3WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. As a result, revenue declined from the same period of the previous year, and the business reported a segment loss. Revenue for the nine months ended December 31 was ¥850 million, down 1.2% year on year, and the segment loss was ¥13 million, compared with segment profit of ¥5 million in the same period of the previous year.」
Some facilities struggled to improve occupancy rates due to a high number of departures, resulting in lower revenue and an increase in the segment loss to ¥13 million. - FY2018-Q2WorsenedAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. As a result, revenue declined from the same period of the previous year, and the business reported a segment loss. Revenue for the six months ended September 30 was ¥567 million, down 0.9% year on year, and the segment loss was ¥2 million, compared with segment profit of ¥1 million in the same period of the previous year.」
Some facilities struggled to improve occupancy rates due to a high number of departures, resulting in lower revenue and a shift from profit in the previous quarter to a segment loss. - FY2018-Q1Stalled improvement in occupancy ratesAnnual report
「Although there were new residents, many residents also left due to deaths and other reasons, and some facilities struggled to increase occupancy rates. As a result, revenue and segment profit declined from the same period of the previous year. Revenue for the three months ended June 30 was ¥283 million, down 2.0% year on year, and segment profit was ¥2 million, down 34.6%.」
Some facilities struggled to improve occupancy rates, resulting in year-on-year declines in revenue and segment profit in the care services business. - FY2017-Q3RestatedAnnual report
「Although personnel expenses for care staff and other costs increased, some facilities recorded improved occupancy rates. Revenue therefore increased from the same period of the previous year, and segment profit moved out of the loss recorded through the previous fiscal year. As a result, revenue for the nine months ended December 31 was ¥861 million, up 2.9% year on year, and segment profit was ¥5 million, compared with a segment loss of ¥47 million in the same period of the previous year.」
Some facilities recorded improved occupancy rates, resulting in higher revenue for the care services business, which maintained profitability after moving out of the red. - FY2017-Q2RestatedAnnual report
「Occupancy rates improved from the second half of the previous fiscal year and remained stable during the six months ended September 30. Consequently, despite higher personnel expenses for care staff and other factors, revenue increased from the same period of the previous year, and segment profit moved out of the loss recorded through the previous fiscal year. As a result, revenue for the six months ended September 30 was ¥571 million, up 3.4% year on year, and segment profit was ¥1 million, compared with a segment loss of ¥42 million in the same period of the previous year.」
The improvement in the care services business, driven by improving and stable occupancy rates and a return to profitability, was reaffirmed alongside specific second-quarter results. - FY2017-Q1AdvancedAnnual report
「Occupancy rates improved from the second half of the previous fiscal year and remained stable during the three months ended June 30. Consequently, despite higher personnel expenses for care staff and other factors, revenue increased from the same period of the previous year, and segment profit moved out of the loss recorded through the previous fiscal year.」
Revenue increased against a backdrop of improving and stable occupancy rates, and segment profit moved out of the red. - FY2016First statedAnnual report
「In the care services business, we will further improve the quality of services provided to residents, operate facilities with a higher level of satisfaction, and work to improve profitability.」
The company is seeking to improve care service quality and satisfaction while enhancing the profitability of facility operations.