Framework for supporting customers' business continuity and early resumption

「「TKC災害ファストリンク」のサービス開始 支援機能を発揮した事業者への迅速な資金繰り支援 コンサルティング機能の発揮及び必要な情報提供 地域経済の復興・発展に向けた融資相談会の実施ほか」

「In March 2026, we signed a memorandum of understanding on business cooperation and collaboration in the event of a crisis with the TKC National Association and Japan Finance Corporation. Based on the results of the TKC Fast Link lending scheme being advanced by Japan Finance Corporation and the TKC National Association, we will also launch Disaster Fast Link, which enables the one-stop submission of documents required during a disaster.」

「We also provide affected customers with free reprinting of accounting books and free loans of personal computers, among other assistance, to support the early recovery of their businesses.」

「To continue providing cloud services even when various natural disasters occur, we operate robust, secure data centers compliant with Tier 3 or higher standards under the Data Facility Standard established by the Japan Data Center Council, and implement business continuity planning measures.」

「To prepare for large-scale disasters, we confirmed the safety of all offices and company-leased residences and dormitories for employees, and relocated offices and company-leased residences and dormitories in areas expected to be affected to safer areas.」

「To enable customers to use our cloud services, document and report printing services, and help-desk services with confidence, we strengthened our business continuity framework by disinfecting doorknobs, handrails and other surfaces twice a day, prohibiting external visitors from entering critical offices, preparing remote-operation infrastructure in case of COVID-19 infections, and distributing help-desk operations across multiple locations.」

「In light of the spread of COVID-19 and the prolonged impact of the pandemic, in addition to implementing infection prevention measures internally, we are taking the following steps to support business continuity at accounting firms that use our services, their client companies and local governments. To ensure that support can continue even if visits by our staff to local governments become difficult, we provided, free of charge, all the equipment required for web conferences to approximately 190 users of our core systems and other products. We also strengthened our business continuity framework for cloud services, document and report printing services, and help-desk telephone support for accounting firms and local governments by implementing distributed processing across multiple locations and remote operation.」

「During the period, large-scale natural disasters occurred throughout Japan, forcing some offices to close temporarily. However, our employees and offices suffered no significant damage, and operations were resumed quickly.」

「Our employees and offices suffered no significant damage in the Osaka Northern Earthquake in June and the Heavy Rain Event of July 2018, and we have continued normal operations. We are also making every effort to support affected TKC member offices, their client companies and local governments so that they can resume operations quickly.」

「We will continue strengthening and expanding our existing services so that all our customers can maintain or quickly resume operations even if a large-scale natural disaster or other unforeseen event occurs.」