Improving Customer Satisfaction by Establishing a Guest Services Department at the Osaka Hotel
First written in FY2018-Q1. 2 of 3 entries say "Restated". Latest entry: FY2018.
0 other companies' latest entry also says "Restated".
- FY2018RestatedAnnual report
「As part of its efforts to further improve quality, the Group established a Guest Services Section in the rooms division of RIHGA Royal Hotel Osaka. By accepting all customer requests centrally and responding quickly, it sought to improve customer satisfaction and operational efficiency.」
The Group continued to describe centralized handling of requests and prompt responses by the Guest Services Section at its Osaka hotel, along with measures to improve customer satisfaction and operational efficiency. - FY2018-Q2RestatedAnnual report
「We also established a new Guest Services Department in the accommodation division of RIHGA Royal Hotel Osaka. By centralizing the receipt of guest requests and responding promptly, we sought to improve customer satisfaction and operational efficiency.」
The Group continued to describe the establishment of a Guest Services Section in the accommodations division of its Osaka hotel and measures to improve customer satisfaction through centralized handling of requests and prompt responses. - FY2018-Q1First statedAnnual report
「We also established a new Guest Services Department in the accommodation division of RIHGA Royal Hotel Osaka. By centralizing the receipt of guest requests and responding promptly, we sought to improve customer satisfaction and operational efficiency.」
For the first time, describes establishing a Guest Services Department at the Osaka hotel to centralize requests and respond promptly, thereby improving customer satisfaction and operational efficiency.