Becoming the No. 1 hotel group and achieving customer satisfaction
First written in FY2016. 11 of 13 entries say "Restated". Latest entry: FY2026.
1 other company's latest entry also says "Restated".
- FY2026RestatedAnnual report
「Our group’s basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1. We aim to become a hotel that delivers excitement and satisfaction to our guests. With the development of products and services that meet the needs of diverse customers, supported by the two strategic pillars of developing new demand and promoting initiatives tailored to each market, we seek to grow the business and establish a brand as a premier hotel.」
Continues the basic philosophy and policy of becoming the No. 1 hotel group, delivering excitement and satisfaction to customers, and establishing a premier brand. - FY2023RestatedAnnual report
「Our group’s basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1. We aim to become a hotel that delivers excitement and satisfaction to our guests. With the development of products and services that meet the needs of diverse customers, supported by the two strategic pillars of developing new demand and promoting initiatives tailored to each market, we seek to grow the business, establish a brand as a premier hotel, and enhance the corporate value sought by all stakeholders, including customers, shareholders and employees. This is our basic policy.」
Continues the basic philosophy and policy of becoming the No. 1 hotel group, achieving customer satisfaction, establishing a premier brand and enhancing corporate value. - FY2022RestatedAnnual report
「Our group’s basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1. We aim to become a hotel that delivers excitement and satisfaction to our guests. With the development of products and services that meet the needs of diverse customers, supported by the two strategic pillars of developing new demand and promoting initiatives tailored to each market, we seek to grow the business, establish a brand as a premier hotel, and enhance the corporate value sought by all stakeholders, including customers, shareholders and employees. This is our basic policy.」
Continues the basic policy of becoming the No. 1 hotel group, delivering excitement and satisfaction to customers, establishing a premier brand and enhancing corporate value. - FY2022-Q1RestatedAnnual report
「Our group hotels formulated a three-year medium-term management plan beginning in fiscal 2019 and, during the first quarter of the final year of the plan, continued working to strengthen the management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
Continues to pursue becoming No. 1 in customer satisfaction, employee satisfaction and overall hotel quality, together with strengthening the management base, during the final year of the medium-term management plan beginning in fiscal 2019. - FY2021RestatedAnnual report
「Our group hotels formulated a three-year medium-term management plan beginning in fiscal 2019 and, during the current consolidated fiscal year, continued working to strengthen the management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
Continues to identify becoming No. 1 in customer satisfaction, employee satisfaction and overall hotel quality, together with strengthening the management base, as goals of the medium-term management plan. - FY2021-Q1RestatedAnnual report
「Our group hotels formulated a three-year medium-term management plan beginning in fiscal 2019 and, during the first quarter of the current consolidated fiscal year, continued working to strengthen the management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
Continues to identify becoming No. 1 in customer satisfaction, employee satisfaction and overall hotel quality, together with strengthening the management base, as goals of the new medium-term management plan. - FY2020RestatedAnnual report
「We aim to become a hotel that delivers excitement and satisfaction to our guests. With the development of products and services that meet the needs of diverse customers, supported by the two strategic pillars of developing new demand and promoting initiatives tailored to each market, we seek to grow the business, establish a brand as a premier hotel, and enhance the corporate value sought by all stakeholders, including customers, shareholders and employees. This is our basic policy.」
Continues to pursue the basic policy of becoming the No. 1 hotel group, delivering excitement and satisfaction to customers, establishing a premier brand and enhancing corporate value. - FY2020-Q3RestatedAnnual report
「Our group hotels have formulated a three-year medium-term management plan beginning in fiscal 2019 and will work to strengthen our management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
Continues to pursue becoming No. 1 in customer satisfaction, employee satisfaction and overall hotel quality, together with strengthening the management base, as goals of the new medium-term management plan. - FY2020-Q2RestatedAnnual report
「Our group hotels have formulated a three-year medium-term management plan beginning in fiscal 2019 and will work to strengthen our management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
Continues to identify becoming No. 1 in customer satisfaction, employee satisfaction and overall hotel quality, together with strengthening the management base, as goals of the medium-term management plan. - FY2020-Q1RaisedAnnual report
「Our group hotels have formulated a three-year medium-term management plan beginning in fiscal 2019 and will work to strengthen our management base toward realizing a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality.」
In addition to the previous goals of becoming the No. 1 hotel group and achieving customer satisfaction, explicitly identifies the realization of a hotel group that is No. 1 in customer satisfaction, employee satisfaction and overall hotel quality as a new medium-term plan goal. - FY2018RestatedAnnual report
「Our basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1. We aim to become a hotel that delivers excitement and satisfaction to our guests. With the development of products and services that meet the needs of diverse customers, supported by the two strategic pillars of developing new demand and promoting initiatives tailored to each market, we seek to grow the business, establish a brand as a premier hotel, and」
Continues to pursue the basic philosophy and goals of becoming the No. 1 hotel group, delivering excitement and satisfaction to customers, and establishing a premier hotel brand. - FY2017RestatedAnnual report
「Our basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1. We aim to become a hotel that delivers excitement and satisfaction to our guests.」
Continues to position the creation of a No. 1 hotel group and the delivery of excitement and satisfaction to customers as its management philosophy and basic policy. - FY2016First statedAnnual report
「Our basic management philosophy is to contribute to society by creating a hotel group that we can be proud to call No. 1, and we aim to become a hotel that delivers excitement and satisfaction to our guests.」
Clearly states the basic management philosophy and the value delivered to customers.