Expanding the Customer Base and Service Scope of the System Operations and Services Business
First written in FY2020. 2 of 3 entries say "Advanced", first in FY2025-H1. Latest entry: FY2026.
2 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Issues to be addressed: While maintaining stable service delivery to existing customers, the company must expand its service scope within major customers into areas such as AI. It is also essential to improve operational efficiency and enhance added value in order to absorb higher costs, including expenses related to relocating sites.」
The expansion of customers and service scope in the systems operations and services business has taken concrete form through expansion into AI-related areas within major customers, as well as improved operational efficiency and enhanced added value. - FY2025-H1AdvancedAnnual report
「Although the decline in orders from major customers bottomed out and the company is recovering through the acquisition of new customers and other measures, net sales decreased by ¥71 million year on year, while operating income increased by ¥18 million.」
In the systems operations and services business, the decline in orders from major customers has bottomed out, and the company is pursuing a recovery through new customer acquisition and other measures. Revenue decreased, while operating profit increased by ¥18 million. - FY2020First statedAnnual report
「The systems operations and services business has Yahoo Japan Corporation and its group companies as its principal customers. To expand its business performance, it is working to increase the number of customers, expand the scope of services provided and enhance added value.」
In addition to stable service delivery to existing major customers, the company aims to diversify its customer concentration and expand business performance by acquiring new customers, expanding its service scope and enhancing added value.