Risk of dependence on sales to a specific customer
First written in FY2016. 5 of 19 entries say "Mitigated", first in FY2025-H1. Latest entry: 2026-10-28.
Creo moved to the "Worse" side of this theme in 2023, 1 year after the typical company in this theme (2022).
The whole theme swung hardest in 2025: 23 of 76 companies on the "Worse" side.
0 other companies' latest entry also says "Materialised".
- FY2026MitigatedAnnual report
「Approximately 66% of sales in the Systems Operations and Services business comes from transactions with LINEヤフー株式会社. To address this risk, the company is working to diversify and mitigate it by expanding business partners beyond LINEヤフー株式会社 and diversifying and upgrading the types of contracted work.」
Dependency on LINEヤフー株式会社 was stated at approximately 66%, down from approximately 70%, while measures to diversify dependency risk through diversification of business partners and work types continued. - FY2026-H1MitigatedAnnual report
「Orders from major customers increased steadily, resulting in a ¥135 million year-on-year increase in net sales and a ¥24 million year-on-year increase in operating income.」
In contrast to the performance impact of dependency risk that emerged in the previous fiscal year due to insufficient orders from major customers, orders from major customers increased steadily during the interim period, resulting in higher sales and profit in the business. - FY2025-H1MitigatedAnnual report
「Although the decline in orders from major customers bottomed out and the company is recovering through the acquisition of new customers and other measures, net sales decreased by ¥71 million year on year, while operating income increased by ¥18 million.」
The decline in orders from major customers bottomed out, and the company explains that recovery through the acquisition of new customers and other measures is progressing. However, the decline in net sales is continuing. - FY2024WorsenedAnnual report
「Approximately 70% of sales in the Systems Operations and Services business comes from transactions with LINEヤフー株式会社.」
The disclosure again states that LINEヤフー株式会社 accounts for approximately 70% of sales in the Systems Operations and Services business. Due to insufficient orders from major customers, the business recorded full-year declines of ¥562 million in net sales and ¥105 million in operating income, making the performance impact of dependency risk concrete for the full year. - FY2024-Q3WorsenedAnnual report
「Due to insufficient orders from major customers and other factors, net sales decreased by ¥415 million year on year, while operating income decreased by ¥124 million.」
In connection with dependence on specific customers, the decreases in sales and profit caused by insufficient orders from major customers widened further from the previous quarter's ¥255 million decline in sales and ¥124 million decline in operating income. - FY2024-Q2WorsenedAnnual report
「Due to insufficient orders from major customers and other factors, net sales decreased by ¥255 million year on year, while operating income decreased by ¥81 million.」
The impact of dependence on major customers became more pronounced, with the decreases in sales and profit caused by insufficient orders from major customers widening from the previous quarterly report. - FY2024-Q1MaterialisedAnnual report
「Due to insufficient orders from major customers and other factors, net sales decreased by ¥138 million year on year, while operating income decreased by ¥54 million.」
In the Systems Operations and Services business, insufficient orders from major customers actually occurred, reducing net sales by ¥138 million and operating income by ¥54 million. The impact on performance of dependence on specific customers has become concrete. - FY2023Update to major-customer dependency figuresAnnual report
「Approximately 80% of sales in the Systems Operations and Services business, equivalent to approximately 14% of consolidated net sales, comes from transactions with Yahoo Japan Corporation.」
Dependency on Yahoo Japan Corporation was updated to approximately 80% of sales in the Systems Operations and Services business and approximately 14% of consolidated net sales. Based on sales performance, sales to Yahoo were ¥2,074 million, representing 14.1%. - FY2021Update to major-customer dependency figuresAnnual report
「Approximately 80% of sales in the Systems Operations and Services business, equivalent to approximately 12% of consolidated net sales, comes from transactions with Yahoo Japan Corporation.」
The disclosure continues to show business-specific dependency on Yahoo Japan Corporation, with Yahoo accounting for approximately 80% of sales in the Systems Operations and Services business and approximately 12% of consolidated net sales. Based on sales performance, sales to Yahoo were ¥1.738 billion, representing 11.8%. - FY2020Reorganization of major-customer dependencyAnnual report
「Approximately 80% of sales in the Systems Operations and Services business, equivalent to approximately 12% of consolidated net sales, comes from transactions with Yahoo Japan Corporation.」
The disclosure of major-customer dependency shows that Yahoo accounts for approximately 80% of sales in the Systems Operations and Services business, equivalent to approximately 12% of consolidated net sales. - FY2019Update to the sales mix by major customerAnnual report
「Yahoo Japan Corporation 1,938 14.3 株式会社富士通エフサス 1,643 12.2」
The sales mix by major customer was updated: Yahoo Japan Corporation generated sales of ¥1,938 million, representing 14.3%, while 株式会社富士通エフサス generated ¥1,643 million, representing 12.2%. - FY2018Update to dependency figuresAnnual report
「The Group has a high degree of dependence on Fujitsu Limited, its affiliated companies and Yahoo Japan Corporation in terms of consolidated net sales. In the consolidated fiscal year, the Fujitsu Limited group, including its affiliated companies, accounted for 30.3% of net sales, while Yahoo Japan Corporation accounted for 13.8%.」
The Fujitsu group’s share of sales was updated from 32.3% to 30.3%, while Yahoo’s rose from 13.1% to 13.8%. - FY2017Update to dependency figuresAnnual report
「The Group has a high degree of dependence on Fujitsu Limited, its affiliated companies and Yahoo Japan Corporation in terms of consolidated net sales. In the consolidated fiscal year, the Fujitsu Limited group, including its affiliated companies, accounted for 32.3% of net sales, while Yahoo Japan Corporation accounted for 13.1%.」
Dependence on major customers was updated: the Fujitsu group rose from 31.0% to 32.3%, while Yahoo fell from 13.5% to 13.1%. - FY2016First statedAnnual report
「The Group has a high degree of dependence on Fujitsu Limited, its affiliated companies and Yahoo Japan Corporation in terms of consolidated net sales. In the consolidated fiscal year, the Fujitsu Limited group, including its affiliated companies, accounted for 31.0% of net sales, while Yahoo Japan Corporation accounted for 13.5%.」
The company quantifies the sales mix attributable to its major customers and explains the possibility of switching to in-house fulfillment of orders as a risk.