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Occurring Fact9697CAPCOM CO.,LTD.Information and Communications, Services and Others

Apology and Notice Regarding the Leakage of Customer Information Due to Unauthorized Access (Second Report)

The investigation into the 196 cases of unauthorized password changes previously disclosed has progressed, and it has been determined that, in 19 of those cases, a third party gained unauthorized access to the "e-CAPCOM" My Page, resulting in the leakage of names, addresses, purchase histories and other information.

Worth reading
58In focus
Scored from 4 of 5 sections
Direction
Deterioration
Direction inferred from the company’s description.
Scale
19
Cases (Japan)
Wording
Definitive
How definitive the wording is.

Customer Information Leakage Caused by Unauthorized Access

Subject Entity

CAPCOM CO.,LTD. (filing company)

Target Locations / Products

The "CAPCOM ID" online membership service and the "e-CAPCOM" online store

This disclosure10/23/2026
Cause

Unauthorized access

Company response

Measures to prevent recurrence

The company will steadily implement measures to prevent recurrence and further strengthen its information security framework.

Outlook

The investigation into the scope of the impact has been completed, and monitoring of "CAPCOM ID" and related services will continue. The affected customers will be contacted individually in sequence.

Event that occurred
ItemDetails
Event nameCustomer Information Leakage Caused by Unauthorized Access
Subject EntityCAPCOM CO.,LTD. (filing company)
Target Locations / ProductsThe "CAPCOM ID" online membership service and the "e-CAPCOM" online store
CauseUnauthorized access
Measures to prevent recurrenceThe company will steadily implement measures to prevent recurrence and further strengthen its information security framework.
OutlookThe investigation into the scope of the impact has been completed, and monitoring of "CAPCOM ID" and related services will continue. The affected customers will be contacted individually in sequence.
Items this document does not state (19)
Date of occurrenceDate recognized / date notice receivedAmount of Impact on Business PerformanceAccounting period in which recognizedImpact on Earnings ForecastType of litigation or proceedingCourt or authorityPlaintiffDefendantDate of filing / date of actionClaim amount / surcharge amountAmount of receivables at risk of non-collection or delayed collectionSuspended operationsScheduled resumption dateInvestigation structureDirectors' and officers' liabilityVoting rights ownership percentage before the changeVoting rights ownership percentage after the changePlanned follow-up disclosure

These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.

The reasons the company gives

The company's own explanation, not something inferred from the numbers.

The "CAPCOM ID" passwords were changed without authorization through unauthorized access, and in 19 of those cases a third party gained unauthorized access to the "e-CAPCOM" My Page.

How to read this page

This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.
Apology and Notice Regarding the Leakage of Customer Information Due to Unauthorized Access (Second Report) | CAPCOM CO.,LTD. (9697) timely disclosure | Komori