Apology and Notice Regarding the Leakage of Customer Information Due to Unauthorized Access
CAPCOM CO.,LTD.
Online membership service “CAPCOM ID” (worldwide)
Unauthorized access by a third party
Company response
None (services using “CAPCOM ID” remain available, with no impact on gameplay for any games)
An incident response headquarters was established internally on 20 October 2026. The matter was reported to the Security Oversight Committee, an external advisory organization.
Based on the causes identified in this incident, the Company will implement measures to prevent recurrence and work to further strengthen its information security framework.
Related procedures
Reports to the police and the Personal Information Protection Commission
Police and the Personal Information Protection Commission
The Company will continue its detailed investigation and proceed with contacting affected customers, operating a dedicated customer inquiry desk, implementing measures to prevent recurrence, and strengthening its information security framework.
If any new facts requiring disclosure are identified, the Company will promptly announce them on its official website and through other channels.
| Item | Details |
|---|---|
| Event name | Apology and Notice Regarding the Leakage of Customer Information Due to Unauthorized Access |
| Date of occurrence | 19 October 2026 (the unauthorized access was confirmed on the same day) |
| Date recognized / date notice received | 19 October 2026 (the Company discovered traces indicating possible unauthorized access and confirmed the matter on the same day) |
| Subject Entity | CAPCOM CO.,LTD. |
| Target Locations / Products | Online membership service “CAPCOM ID” (worldwide) |
| Cause | Unauthorized access by a third party |
| Type of litigation or proceeding | Reports to the police and the Personal Information Protection Commission |
| Court or authority | Police and the Personal Information Protection Commission |
| Suspended operations | None (services using “CAPCOM ID” remain available, with no impact on gameplay for any games) |
| Investigation structure | An incident response headquarters was established internally on 20 October 2026. The matter was reported to the Security Oversight Committee, an external advisory organization. |
| Measures to prevent recurrence | Based on the causes identified in this incident, the Company will implement measures to prevent recurrence and work to further strengthen its information security framework. |
| Outlook | The Company will continue its detailed investigation and proceed with contacting affected customers, operating a dedicated customer inquiry desk, implementing measures to prevent recurrence, and strengthening its information security framework. |
| Planned follow-up disclosure | If any new facts requiring disclosure are identified, the Company will promptly announce them on its official website and through other channels. |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because unauthorized access by a third party occurred.