Risk of Personal and Customer Information Leakage
First written in FY2017. 6 of 12 entries say "Worsened", first in FY2019. Latest entry: FY2026.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2026WorsenedAnnual report
「Through our business activities, our group has opportunities to handle confidential and personal information held by customers. As international conditions change and cyberattacks become more sophisticated and advanced, the risks of unauthorized access, ransomware infection, information leakage and business interruption are increasing. In addition, as the use of generative AI expands, the risk of information security incidents, including the leakage of personal and other sensitive information, is also increasing.」
In addition to the previous risks of unauthorized access and information leakage, the disclosure specifies ransomware, business interruption, and information leakage risks associated with the use of generative AI, describing the expansion of the risk profile. - FY2025RestatedAnnual report
「Due to international developments, the risks of information leakage and business interruption through unauthorized external access, including cyberattacks, are increasing further. If an information security incident, such as the leakage of personal or highly sensitive confidential information, were to occur, it could lead to claims for damages and loss of trust, potentially affecting the performance and financial condition of our group.」
We continue to recognize that the risks of information leakage and business interruption due to unauthorized external access are high. - FY2023WorsenedAnnual report
「Due to international developments, the risks of information leakage and business interruption through unauthorized external access, including cyberattacks, are increasing further. In addition, our group holds various types of information, including personal information, and exchanges it both within and outside the group. If an information security incident, such as the leakage of personal or highly sensitive confidential information, were to occur, it could lead to claims for damages and loss of trust, potentially affecting the performance and financial condition of our group.」
In addition to information leakage, the risk of business interruption was specified, and the assessment that the risk of unauthorized external access is increasing further was continued and made more explicit. - FY2023-Q3RestatedAnnual report
「Cyberattacks exploiting vulnerabilities in supply chains have also become a major threat, increasing the importance of security services as part of companies’ risk management.」
Cyberattacks targeting supply chains are identified as a major threat, and the continuing need for corporate information security measures is highlighted. - FY2023-Q2RestatedAnnual report
「Threats in cyberspace remain serious, and security measures across the entire supply chain are required as part of risk management.」
We continue to recognize that threats in cyberspace remain serious and that security measures across the entire supply chain are necessary. - FY2023-Q1WorsenedAnnual report
「Threats in cyberspace remain extremely serious, and the need for security measures across the entire supply chain has become increasingly apparent. As a result, demand for cybersecurity products and services is rising further.」
Threats in cyberspace are described as “extremely serious,” and the need for security measures across the entire supply chain is identified as having become increasingly apparent. Awareness of external threats, including information leakage, has strengthened. - FY2022WorsenedAnnual report
「Due to international developments, the risk of information leakage through unauthorized external access, including cyberattacks, is increasing further. In addition, our group holds various types of information, including personal information, and exchanges it both within and outside the group. If an information security incident, such as the leakage of personal or highly sensitive confidential information, were to occur, it could lead to claims for damages and loss of trust, potentially affecting the performance and financial condition of our group.」
The risk of leakage through unauthorized external access is described as “increasing further,” and the information handled inside and outside the group and the impact of system outages were also specified. - FY2021WorsenedAnnual report
「In the course of conducting our business, our group has opportunities to handle various types of confidential information held by customers. However, the risk of information leakage through unauthorized external access, including cyberattacks, is increasing. If an information security incident, such as the leakage of personal or highly sensitive confidential information, were to occur, it could lead to claims for damages and loss of trust, potentially affecting the performance and financial condition of our group.」
The scope of the information leakage risk was specified as customers’ confidential information, personal information and highly sensitive confidential information, and the impact of information security incidents was described. - FY2020RestatedAnnual report
「In the course of conducting our business, our group has opportunities to handle various types of confidential information held by customers. However, the risk of information leakage through unauthorized external access, including cyberattacks, is increasing, requiring a cautious response and rigorous information management.」
We continue to recognize that the risk of confidential information leakage through unauthorized external access is increasing. - FY2019WorsenedAnnual report
「In the course of conducting our business, our group has opportunities to handle various types of confidential information held by customers. However, the risk of information leakage through unauthorized external access, including cyberattacks, is increasing, requiring a cautious response and rigorous information management.」
The risk of information leakage is described as “increasing” due to unauthorized external access, and the scope has expanded from personal and customer information to confidential information, including highly sensitive confidential information. - FY2018RestatedAnnual report
「However, if personal or customer information were to be leaked due to computer viruses, cyberattacks or other causes despite these measures, we could incur substantial liability for damages and suffer a loss of public trust, potentially affecting the performance and financial condition of our group.」
The risk that leakage of personal or customer information could lead to liability for damages, loss of trust, and an impact on performance and financial condition continues to be disclosed. - FY2017First statedAnnual report
「However, if personal or customer information were to be leaked due to computer viruses, cyberattacks or other causes despite these measures, we could incur substantial liability for damages and suffer a loss of public trust, potentially affecting the performance and financial condition of our group.」
Information leakage is described as a risk that could lead to liability for damages, loss of trust, and an impact on performance and financial condition.