Improving Marina Customer Service and Securing New Operating Contracts
First written in FY2017. 15 of 27 entries say "Restated". Latest entry: 2026-06-10.
No other company in this theme has enough history to compare yet.
- 2026-06-10AdvancedEarnings
「In the marina business, the number of berths under annual contracts remained high, and the effect of revising the mooring fee structure also contributed to net sales exceeding those in the same period of the previous year.」
The disclosure states that the revision of the mooring fee structure produced results and that net sales exceeded those in the same period of the previous year. - FY2026Added measures to strengthen orders for ancillary servicesAnnual report
「In addition, we promoted revisions to berthing fees, expanded acceptance of visiting boats and strengthened orders for vessel-repair work, among other measures.」
In addition to the previous review of berthing fees, it specifies expanding acceptance of visiting boats and strengthening orders for vessel-repair work as measures to improve marina profitability. - FY2026-H1Add a review of berthing feesAnnual report
「In the marina business, the number of vessels moored under annual contracts remained at a high level, and the company worked to increase sales, including by reviewing mooring fees. However, because management and operation of Tokyo Yumenoshima Marina ended on 31 March 2024, net sales declined from the previous fiscal year.」
While maintaining the high level of annual-contract vessel berths, it additionally described a review of berthing fees as a revenue-enhancement measure. However, revenue declined year on year due to the end of the management and operation contract for Tokyo Yumenoshima Marina. - FY2025-H1WorsenedAnnual report
「In the marina business, the number of vessels moored under annual contracts remained at a high level, and the company worked to increase sales by actively accepting visitor boats and through other measures. However, as management and operation of Tokyo Yumenoshima Marina ended on 31 March 2024, net sales for the leisure business totaled ¥675 million, down 22.7% year on year, and segment profit totaled ¥36 million, down 57.2%.」
While describing measures to increase revenue by actively accepting visiting boats, it states that the end of the management and operation contract for Tokyo Yumenoshima Marina resulted in deteriorating performance across the leisure business. - FY2025-Q1WorsenedAnnual report
「In the marina business, the number of vessels moored under annual contracts remained at a high level, and the company also worked to enhance customer services. However, as management and operation of Tokyo Yumenoshima Marina ended on 31 March 2024, net sales for the leisure business totaled ¥386 million, down 7.6% year on year, and segment profit totaled ¥23 million, down 25.2%.」
While continuing to enhance customer services, the management and operation contract for Tokyo Yumenoshima Marina ended, resulting in deteriorating performance across the leisure business. - FY2024RestatedAnnual report
「We will expand sightseeing-boat operations and rental-boat services and work to increase the number of facility users.」
It reconfirms measures to increase marina users by expanding sightseeing-boat and rental-boat services. - FY2024-Q2RestatedAnnual report
「In the marina business, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. In addition, the company held various events, including the Subaruza Cup yacht race and the Hawaii & Tahiti Festival, and worked to enhance customer services.」
It continues to operate the existing marinas by holding various events and enhancing customer services. - FY2024-Q1RestatedAnnual report
「In the marina business, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. The company also worked to attract new customers by enhancing customer services.」
It reconfirms existing marina operating measures aimed at enhancing customer services and acquiring new customers, based on the high level of annual-contract vessel berths. - FY2023Define marine-leisure initiatives in greater detailAnnual report
「To help increase participation in marine leisure, we will promote marine leisure, particularly among younger generations, by enabling more visitors to experience its appeal through our rental-boat and cruising businesses.」
In addition to the previous expansion of events and services, it describes promoting marine leisure through rental boats and cruising and targeting younger generations as specific measures. - FY2023-Q3RestatedAnnual report
「We worked to acquire new customers by resuming events, including the yacht race Subaruza Cup, which had been cancelled during the COVID-19 pandemic, and expanding various services.」
It continues to describe strengthening marina operations through the resumption of events, expansion of various services and acquisition of new customers. - FY2023-Q2AdvancedAnnual report
「In the marina business, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. In addition, the company expanded services to attract new customers by opening a glamping facility, increasing visitors to sightseeing boats and resuming the Subaruza Cup yacht race, which had been canceled during the COVID-19 pandemic.」
It describes service enhancements, including increased visitor numbers for sightseeing boats and the resumption of the discontinued Subaruza Cup, while maintaining the high level of contracted vessel berths at the existing marina. - FY2023-Q1AdvancedAnnual report
「In the marina business, the number of vessels moored under annual contracts at the company's marinas remained at a high level. In addition, the company expanded its services to attract new customers, including by opening a new glamping facility at Tokyo Yumenoshima Marina.」
It implemented specific service enhancements, including the construction of a new glamping facility, while maintaining the high level of contracted vessel berths at the existing marina. - FY2022-Q3RestatedAnnual report
「In the marina segment, in addition to the continued high level of annual-contract vessel berths at both Tokyo Yumenoshima Marina and Urayasu Marina, signs of a recovery in facility users and an increase in vessel-fuel sales, among other factors,」
It reconfirms the operating conditions under which the high level of contracted vessel berths at both marinas supports a recovery in facility users and an increase in vessel-fuel sales. - FY2022-Q2RestatedAnnual report
「In the marina division, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. In addition, facility users showed signs of recovery and marine fuel sales increased, resulting in higher net sales than in the same period of the previous year.」
It reconfirms the performance of existing facilities, including the maintenance of high levels of contracted vessel berths at both marinas, signs of a recovery in facility users and an increase in vessel-fuel sales. - FY2021Add reinforcement of operating personnelAnnual report
「In addition, we will strengthen the personnel resources responsible for marina facility management and pursue contracts to operate new marinas.」
In addition to services, events and PR measures at existing marinas, it describes strengthening the personnel resources responsible for facility management as a new measure. - FY2021-Q3AdvancedAnnual report
「In the marina business, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level, and facility users showed signs of recovery as events resumed with infection-control measures in place. However, net sales fell below the same period of the previous year.」
It describes the resumption of events with infection-control measures in place and the resulting specific operational progress, including signs of a recovery in the number of facility users. - FY2020Add promotional measuresAnnual report
「In the marina business, we will enhance customer services through events and other initiatives and work to maintain the high level of annual-contract vessel berths in use. We will also actively conduct PR activities using social media and other channels to increase facility users other than vessel owners, create attractive marinas and pursue contracts to operate new marinas.」
In addition to improving customer services through events and other initiatives, it specifies PR activities using social media and other channels and increasing facility users other than vessel owners as new operating measures. - FY2020-Q3RestatedAnnual report
「In the marina business, the number of vessels moored under annual contracts at both Tokyo Yumenoshima Marina and Urayasu Marina remained high, while vessel repair services and other operations also performed well」
Reconfirmed the high number of vessels moored under annual contracts at both marinas and the strong performance of vessel repair services and other operations as the status of existing facility operations. - FY2020-Q2RestatedAnnual report
「In the marina business, the number of vessels moored under annual contracts at both Tokyo Yumenoshima Marina and Urayasu Marina remained high, while vessel repair services and other operations also performed well」
Reconfirmed the high number of vessels moored under annual contracts at both marinas and the strong performance of vessel repair services and other operations as the status of existing facility operations. - FY2020-Q1RestatedAnnual report
「In the marina business, the number of vessels moored under annual contracts at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. In addition, vessel repair services and other operations performed well, resulting in higher net sales than in the same period of the previous year.」
Reconfirmed facility operations based on the high number of contracted vessel berths at both marinas, including strong activity in vessel repair services and other operations. - FY2019RestatedAnnual report
「We worked to improve user services by holding events such as the Subaruza Cup yacht race and the Marine Festival」
Continued to describe improvements in marina user services through events and the operation of existing facilities. - FY2019-Q3RestatedAnnual report
「In the marina business, the number of contracted vessels at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. The company also held various events, including the Subaruza Cup and Marine Festival, and worked to increase the number of facility users, resulting in higher net sales than in the same period of the previous year.」
Reiterated customer service and existing operations measures through events at both marinas and increased facility usage. - FY2019-Q2RestatedAnnual report
「In the marina business, the number of contracted vessels at Tokyo Yumenoshima Marina and Urayasu Marina remained at a high level. In addition, the company held events such as the 10th Subaruza Cup yacht race, and the utilization rate of the barbecue station improved, resulting in higher net sales than in the same period of the previous year.」
Continued to describe measures for user services and existing operations through events at both marinas, higher facility utilization, and a high level of contracted vessel berths. - FY2018RestatedAnnual report
「In addition to events such as the Subaruza Cup yacht race and the Marine Festival, we planned cruising events and other activities and worked to improve user services」
Continued to describe marina operations through planning various events, including cruising events, and improving user services. - FY2018-Q3RestatedAnnual report
「In the marina business, we held events such as the Subaruza Cup yacht race and worked to improve user services, with the number of contracted berths at Tokyo Yumenoshima Marina and Urayasu Marina remaining at a high level.」
Continued to describe existing marina operations through events and improved user services. - FY2018-Q2RestatedAnnual report
「In the marina business, we held events such as the Subaruza Cup yacht race and worked to improve user services, with the number of contracted berths at Tokyo Yumenoshima Marina and Urayasu Marina remaining at a high level.」
Continued to describe existing marina operations through events and improved user services. - FY2017First statedAnnual report
「In the marina business, we will further improve customer service at Tokyo Yumenoshima Marina and Urayasu Marina, work to ensure the continued operation of both marinas, and seek to secure contracts to operate new marinas.」
For the first time, described improving customer service and continuing operations at existing marinas together with securing contracts to operate new marinas as an integrated measure.