Strengthening Brand Equity through Higher Service Quality and Frontline Capabilities

「The Group will continue to implement infection-control measures thoroughly and work to provide a safe and secure setting for saying farewell.」

「The Group will continue to implement infection-control measures thoroughly and work to provide a safe and secure setting for saying farewell.」

「The Group will continue to implement infection-control measures thoroughly and work to provide a safe and secure setting for saying farewell.」

「At the final farewell to a loved one, funeral operators are expected to take appropriate infection-control measures, give due consideration to the safety and peace of mind of all those involved, and at the same time respond with empathy to the feelings of bereaved families and others.」

「Although it is difficult for the scale of funerals to recover while this infectious disease continues, the Group continues to implement infection-control measures thoroughly and provide a safe and secure setting for saying farewell.」

「The Group continues to implement infection-control measures thoroughly and provide a safe and secure setting for saying farewell.」

「For funerals, we have proposed online attendance and attendance split across multiple sessions to avoid crowding, and have also held seminars and advance consultations online while seeking to determine what will and will not change as a result of COVID-19 and exploring how services should address post-pandemic funeral needs.」

「To prevent infection, people increasingly refrained from serving food and drinks at wakes and funerals or held ceremonies with fewer attendees. We have proposed online attendance and attendance split across multiple sessions to avoid crowding, and have also worked to provide seminars and advance consultations online while seeking to determine what will and will not change as a result of COVID-19 and exploring how services should address post-pandemic funeral needs.」

「In the funeral industry, companies are providing an important setting for saying farewell to the deceased while ensuring the safety of customers, employees and other stakeholders during the pandemic. Although funerals have become smaller because of the pandemic, we have continued to offer remote attendance, online seminars and online consultations while seeking to determine what will and will not change as a result of COVID-19 and exploring how services should address post-pandemic funeral needs.」

「The Group’s core approach is to protect the safety of customers and employees through rigorous COVID-19 countermeasures and provide a safe and secure setting for saying farewell to the deceased. In addition, we have begun new initiatives, including offering the Remote Funeral Attendance Service, which streams funerals online for people who had given up attending because of the pandemic or other circumstances, as well as online seminars in place of seminars previously held at funeral halls and online consultations for customers seeking advance consultations without face-to-face contact.」

「In addition to the Remote Funeral Attendance Service already launched, 株式会社公益社, the Group’s core company, began offering online seminars in place of seminars previously held at each funeral hall, as well as online consultations for customers seeking advance consultations without face-to-face contact, enabling people who had given up attending funerals because of the pandemic or other circumstances to share the final farewell with a loved one.」

「Since late February, the Group has taken steps to protect customers and employees from COVID-19, including rigorous handwashing by employees and mask use when serving customers, wiping down and disinfecting funeral venues, improving ventilation, and arranging seating and incense stands to maintain social distancing. In addition, 株式会社公益社, the Group’s core company, began offering a service that enables funerals to be streamed online, providing free Wi-Fi and photography support equipment at each funeral hall so that as many people as possible can share the final farewell with a loved one (the “Remote Funeral Attendance Service”).」

「Beginning this fiscal year, we established departments responsible for quality management at the Tokyo and Osaka head offices of 株式会社公益社 and are working to strengthen quality management. Through this initiative, we aim to differentiate ourselves from other companies by providing consistently high-quality services that satisfy customers.」

「We will deliver services of uncompromising and exceptional quality and pursue customer satisfaction and happiness thoroughly. We will institutionalize this approach through a quality management system.」

「First, the three Group companies engaged in the funeral business continued their efforts to improve service quality while strengthening their customer acquisition and proposal capabilities.」

「First, the three Group companies engaged in the funeral business continued their efforts to improve service quality while strengthening their customer acquisition and proposal capabilities.」

「To enhance corporate value and achieve the basic policy described above, we have consistently pursued improvements in the quality of our funeral services.」

「As a prerequisite for the success of the various measures related to strategic new openings and customer acquisition described above, we consider continuous efforts to improve service quality essential, as stated in the first of the priority initiatives in the Group’s Medium-Term Management Plan.」

「To enhance corporate value and achieve the basic policy described above, we have consistently pursued improvements in the quality of our funeral services.」

「To enhance corporate value and achieve the basic policy described above, we have consistently pursued improvements in the quality of our funeral services.」

「To enhance corporate value and achieve the basic policy described above, the Group has consistently pursued improvements in the quality of its funeral services.」

「To enhance corporate value and achieve the basic policy described above, we have consistently pursued improvements in the quality of our funeral services.」

「We will maintain our competitive advantage by improving brand equity through higher service quality achieved by strengthening our frontline capabilities.」