Risk of Personal and Confidential Information Leakage
First written in FY2018. 3 of 4 entries say "Worsened", first in FY2022. Latest entry: FY2026.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2026WorsenedAnnual report
「In particular, our group began offering services through “TOHO-ONE,” a group-wide membership organization, in March 2026. As we work to improve the various services provided by our group by using large volumes of data, including personal information, we regard information security measures as an urgent and critical issue.」
The launch of TOHO-ONE resulted in the handling of large volumes of personal information and other data, increasing the group’s information security exposure and the importance of information security. - FY2025WorsenedAnnual report
「The possibility of these risks materializing has been increasing in recent years. If any of these risks were to occur and materialize, the fact that most operations currently depend on digitalization and online systems could result in serious consequences, including a prolonged suspension of operations and substantial declines in operating revenue and operating profit.」
The company stated that the likelihood of information security risks occurring has been increasing in recent years and explicitly noted the possibility of prolonged business interruptions and substantial declines in revenue and profit. - FY2022WorsenedAnnual report
「In handling customers’ personal information and digital data, including video materials, on ticket sales platforms, e-commerce websites and elsewhere, our group faces risks including the leakage of personal and confidential information through unforeseen unauthorized access by malicious third parties or the intrusion of computer viruses, as well as the suspension of information systems due to equipment damage, communications network failures and other causes.」
The scope of the risk expanded from personal and confidential information breaches to include unauthorized access, viruses, communications outages and the inability to continue operations due to data encryption. - FY2018First statedAnnual report
「Our group handles the personal information of a large number of customers. We have established comprehensive security systems to manage this information and other confidential information, but there is a risk that such information could be leaked as a result of unforeseen events, including hacking by malicious third parties.」
The risk of personal and confidential information breaches through hacking or other acts by third parties was identified in connection with handling information on a large number of customers.