Phases 1, 2, and 3: Follow-Up and Embedding Behavioral Change
First written in FY2022. 3 of 5 entries say "Restated". Latest entry: FY2024.
2 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「Business coaching is a process in which the coach intentionally enables the client, the person receiving coaching, to achieve business goals: in Phase 1, the client becomes aware of the need to achieve behavioral change; in Phase 2, the client practices the behavioral change established as a goal and confirms its effectiveness; and in Phase 3, the client continues and embeds the behavioral change, leading to results.」
The company reaffirmed awareness, practice, and continuation and embedding as the basic 3-phase structure for service delivery. - FY2023RestatedAnnual report
「In our coaching services, we provide services tailored to client needs by dividing the process into Phase 1 (awareness), Phase 2 (practice) and Phase 3 (continuation and embedding). We believe that strengthening services with ongoing follow-up is an effective means of improving customer satisfaction.」
The company reaffirmed its policy of emphasizing the embedding of behavioral change through 3 phases and ongoing follow-up. - FY2023-Q2RestatedAnnual report
「In the coaching services business, interior and equipment work at the new headquarters intended to create a coaching-base function is under way. The work is designed both to expand follow-up services that help customers achieve results from coaching and to strengthen collaboration with partner coaches to improve service quality.」
The company reiterated its policy of expanding follow-up services that support customers in achieving results. - FY2023-Q1AdvancedAnnual report
「In the coaching services business, we are preparing to place orders for interior and equipment work at the new headquarters to create a coaching-base function. This is intended both to expand follow-up services that confirm customers' results from coaching and support achievement of their goals, and to strengthen collaboration with partner coaches to improve service quality.」
The company indicated a policy of expanding follow-up services to confirm customer outcomes and support achievement of their goals. - FY2022First statedAnnual report
「By providing services based on a system that divides business coaching into 3 phases, we have clarified the steps customers need to achieve results, and the number of customers for whom we can provide long-term support has increased.」
The company uses a framework in which Phase 1 is awareness, Phase 2 is practice, and Phase 3 is continuation and embedding, as the basis for sales and service delivery.