A Stable Earnings Base Through Recurring Billing and Customer Engagement
First written in FY2022. 7 of 13 entries say "Restated". Latest entry: FY2026.
17 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Some monthly members have continued using the service for more than 5 years. In addition, because the system allows styling for the next occasion to be adjusted to better suit each customer based on feedback provided by the customer to the stylist, a distinguishing feature is the very high frequency of communication between the company and its customers. More than 20% of monthly new customers are re-registrations by former members who had cancelled their memberships, demonstrating that the company maintains strong relationships of trust with its customers (fiscal year ending June 2026).」
The company has updated its engagement track record, highlighting long-term usage, ongoing communication with customers, and a re-registration rate of more than 20% among former members. - FY2026-H1RestatedAnnual report
「In the airCloset business, the retention rate of existing members has remained solid and the number of monthly members continues to increase, although short-term customer acquisition efficiency fell below expectations following the strengthening of advertising and promotional activities in the autumn.」
The company reconfirms that the retention rate of existing members has remained solid and that the number of monthly members is increasing. - FY2025AdvancedAnnual report
「Some monthly members have continued using the service for more than 5 years. The company also features a very high frequency of communication with customers because its system allows customers to share their impressions of the styling with their stylists, enabling the next styling to be adjusted to suit the customer even more closely. In addition, slightly more than 15% of monthly newly acquired customers are re-registrations by former members, demonstrating that the company maintains a high level of trust with its customers (fiscal year ending June 2025).」
The company updates its customer engagement results by reporting long-term users, ongoing customer communication and slightly more than 15% of new registrations coming from former members. - FY2024-Q3RestatedAnnual report
「Under these circumstances, the company has achieved steady growth in its member base through the solid trend in the number of loyal members who have continued using the service for more than 6 months and improvements in the retention rate resulting from the expansion of long-term contract plans.」
The company reconfirms its previous description of steady growth in the member base driven by loyal members using the service for more than 6 months, long-term contract plans and improvements in the retention rate. - FY2024-Q2RestatedAnnual report
「Under these circumstances, the company has achieved steady growth in its member base through the solid trend in the number of loyal members who have continued using the service for more than 6 months and improvements in the retention rate resulting from the expansion of long-term contract plans.」
As in the previous disclosure, the company describes steady growth in the member base driven by the number of loyal members using the service for more than 6 months, the expansion of long-term contract plans and improvements in the retention rate. - FY2024-Q1AdvancedAnnual report
「Under these circumstances, the company has achieved steady growth in its member base through the solid trend in the number of loyal members who have continued using the service for more than 6 months and improvements in the retention rate resulting from the expansion of long-term contract plans.」
The company describes the solid trend in the number of loyal members using the service for more than 6 months, improvements in the retention rate through the expansion of long-term contract plans, and steady growth in the member base. - FY2023Additional disclosure of usage resultsAnnual report
「A key feature is the very high frequency of communication between the company and its customers. One indication that a relationship of trust has been established is the average feedback completion rate of 48% (the rate of customer feedback per delivery), based on the average from July 2022 to June 2023. In addition, slightly more than 11% of monthly newly acquired customers are re-registrations by former members, demonstrating that the company maintains a high level of trust with its customers (fiscal year ended June 2023).」
In addition to the previously described stable recurring revenue from subscriptions, the company quantifies customer engagement results, including a 48% feedback completion rate and slightly more than 11% of new registrations coming from former members. - FY2023-Q1RestatedAnnual report
「The characteristics of the service model, including the earnings stability of a subscription-based business model and its ability to accurately meet personal demand suited to the times, were favorably evaluated」
The company again described the earnings stability provided by the subscription model and its ability to meet personal demand as business characteristics that led to its listing. - FY2022First statedAnnual report
「airCloset operates as a subscription service and its strong customer base is a key strength. Unlike retail businesses, where consumption and purchases occur intermittently, the service is based on an ongoing relationship with customers, which prevents sharp fluctuations in performance.」
The company aims to link continued use, communication with customers and feedback to service improvements and earnings stability.