Sales Strategies and Value-Added Services Tailored to Customer Needs

「Together with its group companies, the company is a leading provider of ZEB (net-zero energy building) consulting services in Hokkaido, working to achieve carbon neutrality, expand energy conservation and electrification, and improve comfort in buildings, factories and schools. In November 2023, COCONO SUSUKINO, the largest ZEB project in Hokkaido proposed by the company, opened.」

「Retail electricity sales volumes declined 0.3% from the same period of the previous year, as the decline in demand from industrial customers and other factors outweighed the increase in the number of customers under contract with the company.」

「Retail electricity sales volumes for the first six months increased 2.1% from the same period of the previous year, due to an increase in the number of customers under contract with the company and higher cooling demand resulting from high summer temperatures.」

「Retail electricity sales volumes for the first quarter increased 1.0% from the same period of the previous year, due in part to an increase in the number of customers under contract with the company, despite lower heating demand due to high temperatures in early spring.」

「At Es Con Field HOKKAIDO, which opened in March 2023 as an energy solution service addressing energy-related challenges, the company operates an ESP (energy service provider) business that provides an integrated service from energy procurement through operation, maintenance and management. It will also supply electricity generated from renewable energy, including through PPA services, to businesses working toward decarbonization.」

「Retail electricity sales volumes for the first nine months increased 9.1% from the same period of the previous year, due in part to an increase in the number of customers under contract with the company.」

「Retail electricity sales volumes for the first six months increased 7.6% from the same period of the previous year, due in part to an increase in the number of customers under contract with the company.」

「Retail electricity sales volumes for the first nine months increased 5.1% from the same period of the previous year, due in part to an increase in the number of customers under contract with the company.」

「For corporate customers, the company will develop total-solution services that meet their needs, including more efficient energy use and compliance with RE100, by proposing environmentally oriented rate plans such as its ESP (energy service provider) business, which provides an integrated service from energy procurement through operation, maintenance and management, and its Carbon F Plan Premium, which supplies electricity generated entirely from renewable energy.」

「Retail electricity sales volumes declined 1.3% year on year. Although there was an increase as the impact of COVID-19 diminished, lower heating demand due in part to higher temperatures in early spring than in the same period of the previous year weighed on sales.」

「Retail electricity sales volumes declined 1.4% from the same period of the previous year, despite a steady increase in high-voltage and extra-high-voltage customers switching to the company as a result of sales activities addressing customer needs. The decline reflected lower operating rates among commercial customers and reduced production by industrial customers, due in part to the impact of COVID-19.」

「Retail electricity sales volumes declined 2.2% from the same period of the previous year, despite a steady increase in high-voltage and extra-high-voltage customers switching to the company as a result of sales activities addressing customer needs. The decline reflected lower operating rates among commercial customers and reduced production by industrial customers, due in part to the impact of COVID-19.」

「Retail electricity sales volumes turned to growth, increasing 0.3% from the same period of the previous year, as sales volumes in the high-voltage and extra-high-voltage segments increased due to the company’s sales activities addressing customer needs.」

「Retail electricity sales volumes declined 1.7% from the same period of the previous year due in part to growing awareness of power conservation and energy efficiency. However, continued sales activities addressing customer needs turned sales volumes in the high-voltage and extra-high-voltage segments to growth, significantly narrowing the decline in total retail electricity sales volumes from 7.6% in the same period of the previous year.」

「To meet customer needs beyond pricing, the company will offer residential customers Enemo LIFE, which uses the latest digital technologies to support energy-saving, safe and comfortable living, as well as a range of products and services through partnerships with other companies.」

「In retail electricity sales in Hokkaido, the company will mobilize the full strength of the group, including by strengthening face-to-face sales, so that customers who have switched contracts will choose the company again. For residential customers, it expanded its competitive rate offerings from April by adding the new Ene-toku M Plan and Ene-toku Season Plus Plan.」

「As a new service developed in partnership with another business operator, the company will launch in June a points service for customers who purchase both its electricity and LP gas from Hokkaido Air Water Inc. In addition, to improve customer service while increasing efficiency, the company will expand its outsourcing of retail rate management and residential electrification operations to Hokuden Service Co., Ltd. from April, creating a one-stop service.」

「The company will develop sales strategies that address customer needs and prevail in the competition.」