Establishment of a call center structure for the in-trip travel business through the acquisition of Kuqulu Co., Ltd.
First written in FY2019-Q1. 3 of 6 entries say "Advanced", first in FY2019-Q3. Latest entry: FY2022.
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- FY2022DroppedAnnual report
「株式会社Kuqulu ceased to be a subsidiary because all of its shares were sold as of 31 March 2022.」
The company sold all shares of Kuqulu, which had been acquired to establish a call center platform for the in-destination travel business, and excluded it from the group’s businesses from the following fiscal year. - FY2020-Q2AdvancedAnnual report
「On the other hand, fee income increased compared with the first half of the previous consolidated fiscal year because revenue from 株式会社Kuqulu, which became a consolidated subsidiary in June of the previous year, was added, and because the “Gurunavi” and in-destination travel-related services expanded.」
Revenue from Kuqulu as a consolidated subsidiary was added and contributed to higher fee income as the Gurunavi and in-destination travel-related services expanded. - FY2020-Q1AdvancedAnnual report
「On the other hand, fee income increased compared with the first quarter of the previous consolidated fiscal year because revenue from 株式会社Kuqulu, which became a consolidated subsidiary in June of the previous year, was added, and because related services in the in-destination travel business expanded.」
Revenue from Kuqulu as a consolidated subsidiary was added to the results and contributed to higher fee income as in-destination travel-related services expanded. - FY2019-Q3AdvancedAnnual report
「The company’s principal business is call center operations. As demand for call center services is expected to rise significantly with the expansion of the in-destination travel business, Kuqulu was brought into the group to establish a platform capable of flexibly meeting the company’s requirements, including 24/7 service, multilingual support, contract processing on behalf of clients and outsourced advertising sales. It currently provides outsourced call center services for a broad range of businesses, not limited to in-destination travel.」
The company stated that, following the acquisition of Kuqulu, it had established a platform for 24/7 and multilingual support and was actually providing call center services for a broad range of businesses, rather than limiting its operations to in-destination travel. - FY2019-Q2RestatedAnnual report
「On 29 June 2018, the company acquired all shares of 株式会社Kuqulu and made it a new consolidated subsidiary.」
The company reaffirmed the acquisition of all shares of Kuqulu and its inclusion as a consolidated subsidiary as changes to the business and the scope of consolidation. - FY2019-Q1First statedAnnual report
「In June, we acquired 株式会社Kuqulu by purchasing 100% of its shares from its shareholders. The company’s principal business is call center operations, and it currently provides outsourced services to us. As demand for call center services is expected to rise significantly as we expand our in-destination travel business, bringing the company into our group will enable us to establish a platform capable of flexibly meeting our requirements, including 24/7 service, multilingual support, contract processing on behalf of clients and outsourced advertising sales. By comprehensively addressing consumer needs, including those of foreign visitors, and expanding into related businesses, we expect to further enhance synergies with our businesses.」
In June, the company acquired all shares of Kuqulu and made it a consolidated subsidiary, beginning to build a platform to support expansion of the in-destination travel business through 24/7 service, multilingual support, contract processing on behalf of clients and outsourced advertising sales.