Addressing Customer Needs and Improving Customer Satisfaction
First written in FY2016. 26 of 28 entries say "Restated". Latest entry: 2026-07-14.
1 other company's latest entry also says "Restated".
- FY2025-H1RestatedAnnual report
「In addition to selling mobile phones, the Company focused on providing a range of services tailored to customers’ usage patterns and level of literacy by offering financial, points and payment services in an integrated manner using smartphones.」
In addition to mobile phone sales, the Group continues its existing initiatives to provide financial, loyalty-points and smartphone payment services according to customers' circumstances. - FY2024RestatedAnnual report
「In addition to selling mobile phones, we focused on providing a range of services tailored to customers' usage patterns and level of digital literacy by offering integrated financial, loyalty-points and smartphone-based payment services.」
In addition to mobile phone sales, the Group continues initiatives to provide financial, loyalty-points and smartphone payment services tailored to customers' circumstances. - FY2024-Q3RestatedAnnual report
「At the carrier shops operated by the Group, we have focused on providing a range of services, including paid data transfers such as contact lists and security products. We also expanded customer touchpoints and created opportunities to sell products and provide services by holding events outside the stores and at the stores.」
The Group continues to address customer needs and expand customer touchpoints through a range of ancillary services, sales outside the stores and in-store events. - FY2024-Q2RestatedAnnual report
「Against this backdrop, at the carrier shops operated by the Group, we have focused on providing a range of services, including paid data transfers such as contact lists and security products. We also expanded customer touchpoints and created opportunities to sell products and provide services by holding events outside the stores and at the stores.」
The Group continues to address customer needs by expanding customer touchpoints through a range of services, sales outside the stores and events. - FY2024-Q1RestatedAnnual report
「We proposed commercial 5G services (the fifth-generation mobile communications system), proposed smartphone-based payment services and new pricing plans, and worked to improve customer satisfaction.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services, payment services and pricing plans. - FY2023AdvancedAnnual report
「At the carrier shops operated by the Group, we have focused on providing a range of services, including support for My Number Card applications, paid data transfers such as contact lists, and security products.」
The disclosure specifically describes services such as application support, data transfers and security products as means of addressing customer needs and improving customer satisfaction. - FY2023-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to improve customer satisfaction by rigorously implementing measures to prevent the spread of COVID-19, proposing commercial 5G services (the fifth-generation mobile communications system), guiding customers on smartphone-based payment services, proposing new pricing plans, and providing other support.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services, payment services and pricing plans. - FY2023-Q2RestatedAnnual report
「We proposed commercial 5G services (the fifth-generation mobile communications system), proposed smartphone-based payment services and new pricing plans, and worked to improve customer satisfaction.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services, payment services and pricing plans. - FY2023-Q1RestatedAnnual report
「Against this backdrop, the Group has worked to improve customer satisfaction by rigorously implementing measures to prevent the spread of COVID-19, proposing commercial 5G services (the fifth-generation mobile communications system), proposing smartphone-based payment services and new pricing plans, and providing other support.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services and pricing plans and explaining payment services. - FY2022-Q1RestatedAnnual report
「Against this backdrop, the Group has worked to improve customer satisfaction by rigorously implementing measures to prevent the spread of COVID-19, proposing commercial 5G services (the fifth-generation mobile communications system), proposing smartphone-based payment services and new pricing plans, and providing other support.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services and pricing plans and explaining payment services. - FY2021-Q3RestatedAnnual report
「We proposed commercial 5G services (the fifth-generation mobile communications system), guided customers on smartphone-based payment services, proposed new pricing plans and worked to improve customer satisfaction.」
The Group continues to address customer needs and improve customer satisfaction by proposing new services and pricing plans and explaining payment services. - FY2021-Q2RestatedAnnual report
「We proposed commercial 5G services (the fifth-generation mobile communications system), guided customers on smartphone-based payment services and worked to improve customer satisfaction.」
The Group continues initiatives to address customer needs by proposing and explaining new services and improving customer satisfaction. - FY2020-Q3RestatedAnnual report
「We focused on sales outside the stores and in-store events, and worked to strengthen customer traffic through sales activities in the vicinity of stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction through sales outside the stores, in-store events and sales activities in the vicinity of stores. - FY2020-Q2RestatedAnnual report
「We focused on sales outside the stores and in-store events, and worked to strengthen customer traffic through sales activities in the vicinity of stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction through sales outside the stores, in-store events and sales activities in the vicinity of stores. - FY2020-Q1RestatedAnnual report
「We worked to strengthen customer traffic through sales activities in the vicinity of stores and to improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction through sales activities in the vicinity of stores. - FY2019RestatedAnnual report
「We will improve the sales-floor environment and customer-service skills so that we can respond flexibly to customer needs and enhance customer satisfaction.」
The Group continues to improve customer satisfaction through improvements to the store environment, responsiveness to customer needs and enhanced customer-service skills. - FY2019-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
Strengthening customer traffic and improving customer satisfaction remain ongoing store-management initiatives. - FY2019-Q2RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction as store-operating initiatives. - FY2019-Q1RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction as store-operating initiatives. - FY2018RestatedAnnual report
「We will improve the sales-floor environment and customer-service skills so that we can respond flexibly to customer needs and enhance customer satisfaction.」
The Group continues initiatives to improve customer satisfaction through improvements to the store environment, responsiveness to customer needs and enhanced customer-service skills. - FY2018-Q2RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction as store-operating initiatives. - FY2018-Q1RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
The Group continues to strengthen customer traffic and improve customer satisfaction as store-operating initiatives. - FY2017RestatedAnnual report
「We will improve the sales-floor environment and customer-service skills so that we can respond flexibly to customer needs and enhance customer satisfaction.」
The Group continues its policy of improving customer satisfaction by upgrading sales-floor environments, improving customer-service skills and responding to customer needs. - FY2017-Q3RestatedAnnual report
「Against this backdrop, the Group has worked to strengthen customer traffic through sales activities near its stores and improve customer satisfaction.」
The Group continues to pursue higher customer satisfaction as a store-operating initiative. - FY2016First statedAnnual report
「Under our customer-first policy, we will continue opening, constructing and renovating stores, primarily SoftBank and au exclusive carrier shops. We will improve the sales-floor environment and customer-service skills so that we can respond flexibly to customer needs and deliver customer satisfaction.」
Measures to improve customer satisfaction through store upgrades and better customer-service skills.