Suspension of Communications Services Due to Natural Disasters, Accidents and Cyberattacks
First written in FY2016. 3 of 9 entries say "Restated". Latest entry: 2026-07-30.
The whole theme swung hardest in 2026: 18 of 84 companies on the "Worse" side.
- 2026-07-30MitigatedEarnings presentation materials
「Permanently installed generators at base stations Established a system to maintain communications during power outages Used Starlink for backhaul links Enabled rapid recovery when line outages occur」
Detailed continuity and rapid-recovery measures in response to the risk of communications service disruptions caused by power outages and line failures during disasters, including permanent generators and the use of Starlink. - FY2023MaterialisedAnnual report
「We sincerely apologise for the great inconvenience and distress caused to customers nationwide using our telecommunications services by the telecommunications outage that occurred on 2 July last year. As a telecommunications operator supporting social infrastructure and responsible for providing stable services, we take this matter very seriously.」
Regarding the telecommunications outage on 2 July 2022, the company again described its impact on customers nationwide in its annual report and outlined its efforts to prevent recurrence and ensure stable operations. - FY2023-Q3MaterialisedAnnual report
「We sincerely apologise for the great inconvenience and distress caused to customers nationwide using our telecommunications services by the telecommunications outage that occurred on 2 July last year. As a telecommunications operator supporting social infrastructure and responsible for providing stable services, we take this matter very seriously. We will fully implement measures to prevent recurrence and make a company-wide effort to ensure stable service operations.」
Regarding the telecommunications outage on 2 July 2022, the company again described the actual incident and its impact on customers nationwide, and outlined its efforts to prevent recurrence and ensure stable operations. Operating income and ordinary income each decreased by ¥138 million due to refunds and other costs associated with the outage. - FY2023-Q1MaterialisedAnnual report
「We sincerely apologise for the great inconvenience and distress caused over an extended period to customers using our telecommunications services following the failure of our telecommunications equipment in July this year. We take this matter very seriously and, as an information and communications operator supporting social infrastructure, will continue to make every effort to fully implement measures to prevent recurrence, ensure stable service operations and strengthen our response to customers.」
Previously, the company disclosed the possibility of service suspensions due to natural disasters, accidents and equipment failures, but it now stated that a telecommunications equipment failure actually occurred on 2 July 2022. Refunds are planned, and the impact on results for the consolidated fiscal year is estimated at approximately ¥140 million. - FY2022RestatedAnnual report
「When a disaster occurs, we use the functions of each organisation to the fullest and work around the clock, 365 days a year, to maintain telecommunications connectivity and restore facilities promptly.」
As measures against the risk of telecommunications outages caused by natural disasters, accidents and other events, the company continues to describe maintaining connectivity and promptly restoring services around the clock, 365 days a year. - FY2021Specified disaster recovery measuresAnnual report
「When a disaster occurs, we use the functions of each organisation to the fullest and work around the clock, 365 days a year, to maintain telecommunications connectivity and restore facilities promptly.」
As measures against the risk of telecommunications outages caused by natural disasters, accidents and other events, the company specifically described maintaining connectivity and promptly restoring services around the clock, 365 days a year. - FY2019RestatedAnnual report
「The Group depends on telecommunications network systems and telecommunications equipment in Japan and overseas to provide services including voice and data communications. To reduce as far as possible the risk of service suspension and interruptions caused by natural disasters, accidents and other events, the Group is working to improve network reliability and prevent service outages.」
The company continues to describe its dependence on telecommunications networks, the risk of service suspension due to natural disasters, accidents, cyberattacks and other events, and prevention and recovery measures. - FY2017RestatedAnnual report
「The Group depends on telecommunications network systems and telecommunications equipment in Japan and overseas to provide services including voice and data communications. To reduce as far as possible the risk of service suspension and interruptions caused by natural disasters, accidents and other events, the Group is working to improve network reliability and prevent service outages.」
The company continues to describe its dependence on telecommunications networks, the risk of service suspension due to natural disasters, accidents, cyberattacks and other events, and measures to improve reliability and prevent outages. - FY2016First statedAnnual report
「The Group depends on telecommunications network systems and telecommunications equipment in Japan and overseas to provide services including voice and data communications.」
The company recognises service suspension and interruptions caused by earthquakes, tsunamis, typhoons, power outages, infectious diseases, cyberattacks and equipment failures as risks.