Internal Use of Generative AI with KDDI AI-Chat
First written in FY2024-Q1. 7 of 10 entries say "Advanced", first in FY2024-Q2. Latest entry: 2026-08-07.
72 other companies' latest entry also says "Advanced".
- 2026-08-07AdvancedEarnings presentation materials
「Introduced at all au shops, approximately 2,000 locations, in July 2026」
The company expanded its internal use of generative AI to support sales operations at all au shops and reported shorter response times for inquiries. - FY2026AdvancedAnnual report
「Based on approximately 100 examples of AI applications developed and used internally on a trial basis, we will support corporate customers in improving operational efficiency and productivity.」
We advanced internal use of generative AI to support corporate customers in improving operational efficiency and productivity using approximately 100 examples of AI applications. - 2026-05-12ReframedEarnings presentation materials
「Creating new businesses that support AI labor and AI lifestyles, starting from customers」
Internal use of generative AI was reorganized into the creation and social deployment of new businesses supporting AI labor and AI lifestyles. - FY2026-H1AdvancedAnnual report
「Based on approximately 100 examples of AI applications developed and used internally on a trial basis, we will support corporate customers in improving operational efficiency and productivity.」
We expanded internal use of generative AI to support corporate customers using approximately 100 examples of AI applications. - FY2025AdvancedAnnual report
「We have begun developing large-scale computing infrastructure for generative AI and will invest approximately ¥100 billion to accelerate the development of Japan’s highest-performance large language model (LLM) and domain-specific LLMs.」
We expanded internal use of generative AI and the accumulation of use cases to the development of large-scale computing infrastructure costing approximately ¥100 billion, Japan’s highest-performance LLM and domain-specific LLMs. - FY2025-H1AdvancedAnnual report
「We developed a "contact-center-specific LLM application" with アルティウスリンク株式会社 (hereinafter, "アルティウスリンク") and 株式会社ELYZA to improve operational efficiency and data analysis. In September this year, it was launched as a standard feature of "Altius ONE for Support," a contact-center service provided by アルティウスリンク.」
We advanced the implementation of generative AI in society to the development of domain-specific LLM applications with ELYZA and Altius Link, and the launch of services for contact centers. - FY2024AdvancedAnnual report
「In April this year, we made ELYZA, Inc., which promotes the implementation of large language models (LLMs) in society, a consolidated subsidiary. By combining ELYZA’s leading LLM research and development capabilities in Japan with our group’s computing infrastructure, network resources and other assets, we will accelerate the implementation of generative AI in society.」
In addition to internal use of KDDI AI-Chat by 10,000 employees, we advanced to the stage of combining ELYZA’s domestic LLM research and development capabilities with KDDI’s computing infrastructure and network resources through making ELYZA a consolidated subsidiary. - FY2024-Q3RestatedAnnual report
「We will continue building up user experiences and use cases involving our 10,000 employees and actively promote the use of generative AI to accelerate its implementation in society.」
We continue to accumulate experience and use cases from 10,000 employees using KDDI AI-Chat and maintain our policy of accelerating the implementation of generative AI in society. - FY2024-Q2AdvancedAnnual report
「Since May this year, we have been using the generative-AI-based chat service “KDDI AI-Chat” in actual operations for 10,000 employees. Going forward, by providing comprehensive support from consulting through design and development when customers introduce the service, drawing on our experience operating “KDDI AI-Chat,” we will contribute to improving customers’ operational efficiency and solving their challenges through generative AI.」
We advanced the use of KDDI AI-Chat by 10,000 internal employees to the stage of applying that experience to support customer implementation of generative AI. - FY2024-Q1First statedAnnual report
「In light of our vision and the rapid changes in the environment surrounding generative AI, we have begun providing 10,000 employees with access to “KDDI AI-Chat.” We will initially promote its use in internal operations to improve employees’ AI skills and operational efficiency, while actively expanding its use by building up specific use cases that can also be deployed in business operations.」
For generative AI, we began internal use of KDDI AI-Chat by 10,000 employees and presented for the first time an initiative to progress from improving AI skills and operational efficiency to business deployment.