Pilot Project with Shibuya City to Address the Digital Divide Among Older People
First written in FY2022-Q2. 4 of 8 entries say "Advanced", first in FY2023-Q1. Latest entry: 2026-05-12.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「Number of people supported (cumulative) 17.17 million 20 million」
The cumulative number of people supported in efforts to bridge the digital divide reached 17.17 million, progressing toward the target of 20 million in FY ended March 2026. - FY2024RaisedAnnual report
「Number of people supported (cumulative) ※ Cumulative users of smartphone classes, in-store support, usage support, smartphone and mobile phone safety classes, and local experience support services 11.8 million 20 million」
We raised the target for support to bridge the digital divide from 15 million people in FY ended March 2025 to 20 million people in FY ended March 2026, while organizing and expanding the scope of support to include smartphone classes and other programs. - FY2023AdvancedAnnual report
「Number of people supported (cumulative) ※ Smartphone classes, in-store support, usage support, on-demand transportation, local education support (lectures, seminars, etc.), Easy TV Phone, and efforts to bridge the divide among municipalities, mid-sized organizations and small organizations, etc. 5.67 million 15 million」
We set a target of increasing support for bridging the digital divide from 5.67 million people in FY ended March 2023 to 15 million people in FY ended March 2025. - FY2023-Q2AdvancedAnnual report
「From June this year, we expanded the number of au Style and au shops offering smartphone classes on administrative procedures and other matters from 400 stores in the previous fiscal year to 1,677 stores. Through classes on applying for and using the My Number Card and issuing COVID-19 vaccination certificates, we are also working to ease concerns about digital services among older people and others and to bridge the digital divide.」
We expanded the number of stores offering smartphone classes from 400 to 1,677 and advanced efforts to bridge the digital divide through support for administrative procedures. - FY2023-Q1AdvancedAnnual report
「From June this year, we expanded the number of au Style and au shops offering smartphone classes on administrative procedures and other matters from 400 stores in the previous fiscal year to 1,677 stores. Through classes on applying for and using the My Number Card and issuing COVID-19 vaccination certificates, we are also working to ease concerns about digital services among older people and others and to bridge the digital divide.」
We advanced our efforts to bridge the digital divide by expanding the number of stores offering smartphone classes from 400 to 1,677 and providing support for administrative procedures. - FY2022-Q2First statedAnnual report
「Shibuya City and we began a pilot project in September this year to provide free smartphones to approximately 1,700 Shibuya residents aged 65 or older who did not own a smartphone, as recruited by Shibuya City, with the aim of improving quality of life by bridging the digital divide among older residents. In conjunction with this, we are providing support when participants begin using smartphones through study sessions and other programs, as well as support to encourage usage based on analysis of how participants use their smartphones.」
We began a pilot project for approximately 1,700 Shibuya residents aged 65 or older who did not own a smartphone, combining device loans, study sessions and support based on usage analysis.