Enhancement of overall store capabilities, including accessories and broadband services
First written in FY2017-Q1. 6 of 10 entries say "Restated". Latest entry: FY2020-Q3.
0 other companies' latest entry also says "Dropped".
- FY2020-Q3DroppedAnnual report
「Effective 31 March 2020, we transferred the agency business operated by the company for selling mobile information and communications equipment.」
Following the transfer of the mobile business, there is no longer a business to which measures to maintain it through accessory and broadband sales and enhanced store capabilities apply. - FY2020-Q2RestatedAnnual report
「We operated on a community-based basis, enhanced customer satisfaction through measures such as enriching smartphone classes, and worked to expand sales.」
Measures to improve customer satisfaction through community-based operations and enriched smartphone classes, and to expand sales, continue. - FY2020-Q1RestatedAnnual report
「Against this backdrop, we expanded our community-based operations, enhanced customer satisfaction through measures such as enriching smartphone classes, and worked to expand sales.」
Measures to improve customer satisfaction through community-based operations and enriched smartphone classes, and to expand sales in the mobile business, continue. - FY2019-Q3RestatedAnnual report
「In the Mobile Business, our Group's mobile phone unit sales declined due to the decrease in total device shipments in Japan's mobile phone sales market and the lengthening replacement cycle, but the provision and promotion of use of services, including those in the smart-life area, remained strong. Revenue was ¥2,896,530 thousand and segment profit was ¥355,179 thousand.」
While the number of devices sold is declining, the company continues to provide and promote the use of services in the smart-life area. - FY2018AdvancedAnnual report
「In the Mobile Business, revenue improved and the average selling price increased following revisions to the prices of certain devices, but our unit sales continued to decline as the number of contracts in the mobile phone and PHS markets in the Kansai region decreased. In addition, we focused on improving employee retention by improving working conditions, including setting regular closing days and holidays during the year-end and New Year period and shortening operating hours.」
In addition to reviewing device prices, the company made specific progress in improving the working environment by establishing regular and other closing days and shortening business hours. - FY2018-Q3RestatedAnnual report
「As the strengthening of services in the smart-life area outside communications for existing users became more pronounced, we worked to enhance our ability to make proposals to customers and improve customer satisfaction.」
Measures to enhance the ability to propose services in the smart-life area outside communications and improve customer satisfaction continue. - FY2017RestatedAnnual report
「As consumers increasingly sought lower prices, we worked to secure revenue by focusing on improving customer satisfaction through better service and store quality.」
Measures to secure earnings through improved service and store quality in the mobile business continue. The company also describes efforts to strengthen the acquisition of peripheral products, value-added services, and fiber broadband lines, as well as improve operational efficiency. - FY2017-Q3AdvancedAnnual report
「Against this backdrop, we focused on securing revenue by strengthening sales of fiber-optic broadband lines and improving store quality, while also working to reduce personnel expenses by curbing discount sales and controlling staffing shifts.」
In addition to strengthening sales of existing fiber broadband lines and improving store quality, limiting discount sales and reducing labor costs through shift management were added as specific measures. - FY2017-Q2RestatedAnnual report
「In the mobile business, we focused on initiatives centered on fiber broadband lines and tablet devices, as well as thorough efforts to improve store quality.」
The direction of strengthening stores' overall capabilities through sales initiatives for broadband-related products and improved store quality continues. - FY2017-Q1First statedAnnual report
「In the Mobile Business, we focused on strengthening sales of accessories and broadband services, including docomo Hikari, and improving the overall capabilities of our stores. The September launch of the iPhone 7 also progressed smoothly.」
As specific measures to maintain the earnings base of the mobile business, the company describes, for the first time as separate initiatives, efforts to strengthen accessory and Docomo Hikari sales and enhance the overall capabilities of its stores.