Enhancing Customer Value by Transforming How We Earn Customer Preference
First written in FY2019. 4 of 8 entries say "Restated". Latest entry: FY2025.
Kimura Unity moved to the "Worse" side of this theme in 2023.
4 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「The Group promoted “Practising and communicating Kimura’s strengths (establishing the Kimura brand),” demonstrated Kimura’s strengths, enhanced customer trust, and pursued initiatives to remain entrusted with customers’ business.」
The Group continues to enhance the value that makes it the customer’s choice by practising and communicating Kimura’s strengths and establishing the brand. - FY2025-H1RestatedAnnual report
「Toward achieving “Medium-Term Management Plan 2026,” which ends in the fiscal year ending March 2027, the Group will promote “Practising and communicating Kimura’s strengths (establishing the Kimura brand)” and continue providing high-quality services unique to the Group.」
The Group continues to enhance the value that makes it the customer’s choice by practising and communicating Kimura’s strengths and providing high-quality services unique to the Group. - FY2024Reorganising the enhancement of customer value around establishing the Kimura brandAnnual report
「The people who leverage the Group’s extensive product lineup and refine its “functions,” including the planning, design, systems development, improvement and on-site management capabilities that meet customer needs, and who apply their “knowledge and experience” to contribute to customers, are its employees.」
The previous explanations of reforming how the company is chosen and enhancing customer value have been reorganised around establishing the Kimura brand by combining people, functions, knowledge and experience. - FY2023ReframedAnnual report
「The Group will continue asking itself, “How do we provide value to customers?” and promote initiatives to be chosen by stakeholders by ensuring a high level of service quality for customers and having each employee fulfil the roles and responsibilities expected of them.」
The previous policy of prioritising being chosen by customers has been reorganised as “managing through products,” encompassing value creation, quality assurance, and the fulfilment of roles and responsibilities. - FY2022-Q3RestatedAnnual report
「Revenue was ¥745 million, up 77.8% year on year, owing to active sales expansion and new customer acquisition aimed at expanding sales and contributing to local communities through expansion into Chubu, Kansai and Kanto amid competition to secure human resources in the market.」
The Group continues its area strategy, broadened from a customer perspective to a local-community contribution perspective, through sales expansion in Chubu, Kansai and Kanto and the acquisition of new customers. - FY2022-Q2RestatedAnnual report
「The company focused on active sales expansion and acquiring new customers in order to expand sales and contribute to local communities through expansion into Chubu, Kansai and Kanto, among other initiatives.」
The Group continues its area strategy, broadened from a customer perspective to a local-community contribution perspective, through sales expansion in Chubu, Kansai and Kanto. - FY2021Expanding the focus on enhancing customer value to area strategies that include contributions to local communitiesAnnual report
「Area strategies from the perspective of contributing to local communities rather than from the “customer” perspective」
The focus has expanded from responding to customer needs and reforming how we are chosen to area strategies centred on contributing to local communities. - FY2019First statedAnnual report
「“Reforming how we are chosen” means deploying products and services that can compete with those of other companies and meet customers’ diversifying needs by anticipating changes in the business environment, together with employees who have a high level of expertise and work closely with customers.」
The company has newly systematised its response to customer needs and deployment of highly specialised products and services as “reforming how we are chosen.”