Expansion in the Number of Contracted Management Companies, Households Managed and Contacts for the Sumasapo Thank You Call Service
First written in FY2022. 5 of 8 entries say "Softened", first in FY2023. Latest entry: 2026-08-07.
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- 2026-08-07OtherEarnings
「For “Smassapo Thank You Call,” continued optimization of transaction terms under a policy of prioritizing profitability resulted in contacts declining 3.2% year on year, while the average price remained at approximately the previous year’s level.」
The company continued its profitability-focused operating policy and optimization of transaction terms, reporting contacts down 3.2% year on year and the average price roughly unchanged. No change to the new target values was indicated. - FY2026-H1SoftenedAnnual report
「For スマサポサンキューコール, contacts declined slightly year on year, but the average price increased as the number of products introduced rose, contributing to customer satisfaction.」
Contacts declined slightly year on year, while the average price increased as more products were introduced. No new contact target was presented. - 2026-05-11ReframedPresentation materials on financial results
「Although contacts declined 5.9% year on year following a review of transaction terms, the increase in referral routes through totono and in the number of products offered lifted the average price 2.8% year on year, steadily improving profitability per contact.」
The explanation became more specific, shifting from prioritizing contact-volume growth to emphasizing average price and profitability per contact, even with lower volumes following a review of transaction terms. - FY2025SoftenedAnnual report
「As of the end of September 2025, contacts totaled 285,404 and the average price was ¥7,147. The targets as of the end of September 2026 are 285,481 contacts and an average price of ¥7,378.」
The contact target for スマサポサンキューコール was reduced from 304,750 at the end of September 2025 to 285,481 at the end of September 2026. No targets were presented for contracted companies or managed households; the indicators were limited to contacts and average price. - FY2025-H1SoftenedAnnual report
「For スマサポサンキューコール, contacts declined slightly year on year, but the average price increased as the number of products introduced rose, contributing to customer satisfaction.」
No new targets were presented for contracted companies or contacts. Contacts declined slightly year on year, while the average price increased as more products were introduced. - FY2024SoftenedAnnual report
「The number of property management companies contracted for our スマサポサンキューコール service was 783 as of the end of September 2024, up 7.7% year on year. Contacts, defined as newly occupied households among the households managed by those contracted companies, totaled 301,787. The targets as of the end of September 2025 are 900 contracted property management companies and 304,750 contacts.」
The targets for the end of September 2025 are 900 contracted companies and 304,750 contacts. Both targets were reduced from the previous targets for the end of September 2024 of 907 companies and 349,422 contacts. - FY2023SoftenedAnnual report
「The number of property management companies contracted for our スマサポサンキューコール service was 727 as of the end of September 2023, down 16% year on year. Contacts, defined as newly occupied households among the households managed by those contracted companies, totaled 254,093. The targets as of the end of September 2024 are 907 contracted property management companies and 349,422 contacts.」
Actual figures at the end of September 2023 were 727 contracted companies and 254,093 contacts. Targets were set for the end of September 2024, but were lower than the previous targets of 1,143 companies and 395,745 contacts. - FY2022First statedAnnual report
「The targets as of the end of September 2023 are 1,143 contracted property management companies, 3,973,907 households managed by those companies, and 395,745 contacts by the company, defined as the number of newly occupied households among those managed households.」
Specific targets were set for the end of September 2023 against actual figures at the end of September 2022 of 870 companies, 2,371,662 households and 244,232 contacts.