Sumasapo (9342) · RiskDecline in call volume
Sustainability Risk of an Outsourced Call Center Contract
First written in FY2022. 1 of 3 entries say "Restated". Latest entry: FY2025.
3entries
3years
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Dependence on Outsourced Call Centers and Business Continuity Burden When Contracts EndA theme 1 companies write about · 1 as a headwind · 0 as a tailwind
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- FY2025Decline in call volumeAnnual report
「スマサポサンキューコール, which provides new-life support to our residents, makes approximately 285,000 calls annually.」
Dependence on multiple call centers, including external contractors, continues. The stated call volume was updated from approximately 300,000 to approximately 285,000 calls annually. - FY2023RestatedAnnual report
「スマサポサンキューコール makes approximately 300,000 calls annually. Because it requires a large volume of calls, we outsource calling operations to multiple contractors as well as our own call center.」
The risk arising from dependence on multiple external contractors for approximately 300,000 annual calls is reiterated. - FY2022First statedAnnual report
「スマサポサンキューコール makes approximately 300,000 calls annually. Because it requires a large volume of calls, we outsource calling operations to multiple contractors as well as our own call center.」
The company depends on multiple contractors for high-volume calling and identifies handover requirements and the burden of maintaining operations if contracts end as risks.