Development of an Online Medical Consultation System and New Products

「The quality of the AI automated telephone-response service NOMOCa AI call has also improved dramatically through the repeated PDCA (plan-do-check-act) cycle since its launch.」

「One year has passed since the launch of NOMOCa AI call, the AI automated telephone response service. By operating the service's PDCA cycle, quality has improved dramatically, and the conversational AI can now respond to patient inquiries, such as consultation hours and days when the clinic is closed, using human-like speech. Unlike the conventional mechanical voice, it can respond in an easy-to-understand voice with natural intonation, leading to an increase in the number of clinics deciding to adopt the service,」

「NOMOCa AI call, an AI automated telephone response service launched as a new service in the third quarter of the previous consolidated fiscal year, began service provision in the fourth quarter of the previous consolidated fiscal year. We are operating a PDCA cycle of planning, execution, evaluation, and improvement. As of now, we have concluded 152 contracts, including both free and paid contracts, and are proceeding with service provision. During the current consolidated fiscal year, we are developing the service so that it grows into a core service.」

「In the third quarter, we began providing NOMOCa AI call, which fully automates telephone responses. As of now, we have concluded 108 contracts, including both free and paid contracts, and are gradually expanding service provision. During the consolidated fiscal year ending March 2026, we are developing the service so that it grows into a core service like NOMOCa AI chat.」

「During the current interim consolidated accounting period, we began selling SMART One, for which development and a PoC (Proof of Concept) had been conducted since the previous consolidated fiscal year. SMART One is an appointment system that completes appointments, medical questionnaires, and payments online. By consistently handling the entire process from appointments through medical questionnaires, payments, appointment reminder notifications, and reporting of examination results, it is intended to streamline clinic operations and improve patient satisfaction. Additional functions, including online medical consultations, medication delivery, and digital prescriptions, are also planned.」

「NOMOCa AI chat, which went on sale in the second quarter, is intended to reduce the time and cost associated with telephone operations, one of a clinic's reception functions. By using healthcare DX to shift tasks from people to AI, the initiative creates more available time for staff and further improves patient convenience. Since the service was launched, it has continued to capture demand from medical institutions, growing to more than 100 cumulative contracts in just 3 months and contributing to the advancement of healthcare DX.」

「As a new product, NOMOCa AI chat, which had previously been announced in a press release, went on sale in July and has received a favorable response. Based on FAQ data and website information from customers' clinics and powered by ChatGPT, the service enables the AI chatbot to respond naturally in conversational language to complex questions.」

「During the cumulative first quarter of the current consolidated fiscal year, we disclosed the development status of Medical DOC AI chatbot, a new AI chatbot specializing in medical information. As a new initiative, we launched NOMOCa AI chat as part of efforts to strengthen DX.」

「Development of an online medical consultation system and new products in the Medical Platform business」