Expanding the Customer Base and Revenue per Customer through Low-Priced Services, Resales and Upselling
First written in FY2025. 1 of 4 entries say "Advanced", first in 2026-05-13. Latest entry: 2026-08-10.
2 other companies' latest entry also says "Cited as achieved".
- 2026-08-10Cited as achievedFinancial Results Presentation
「Although we have adopted a flow-based revenue model, we have been able to generate a certain level of revenue through resales and cross-selling to existing customers by leveraging the healthcare-institution touchpoints cultivated over our 21-year history.」
The Company cited resales and cross-selling to existing customers as an achievement, together with an existing-customer ratio of 77.2% in the first quarter of the fiscal year ending March 2027. - FY2026RestatedAnnual report
「In our existing businesses, we will seek to further expand the customer base by planning and developing low-priced services for customer segments that have not previously converted because of service pricing. For existing customers, we will improve services by incorporating customer feedback, seek to increase customer satisfaction and upsell through optional services, including video-embedded article production in the Medical Platform business and a QR payment functionality option in the Smart Clinic business, work to raise average revenue per customer, and pursue sustained growth.」
The company continues to promote low-priced services, improvements based on customer feedback, and upselling through video articles and QR payment functionality options. Increasing customer lifetime value is also positioned as an important metric. - 2026-05-13AdvancedFinancial Results Presentation
「Through GENOVA GATEWAY, we will expand our service lineup by combining our own and other companies’ services and promote cross-selling.」
The Company gave concrete form to its existing-customer resale and cross-selling initiatives as the GENOVA GATEWAY concept, which combines its own and third-party services. - FY2025First statedAnnual report
「In our existing businesses, we will seek to further expand the customer base by planning and developing low-priced services for customer segments that have not previously converted because of service pricing. For existing customers, we will improve services by incorporating customer feedback, seek to increase customer satisfaction and upsell through optional services, work to raise average revenue per customer, and pursue sustained growth.」
The company has for the first time explicitly described measures to expand the customer base and average revenue per customer through developing low-priced services, resales and upselling to existing customers, and offering options.