Customer-First Approach and a Culture of Improvement with Everyone Participating
First written in FY2020. 13 of 16 entries say "Restated". Latest entry: FY2027-H1.
0 other companies' latest entry also says "Restated".
- FY2027-H1RestatedAnnual report
「In the logistics business, centered on EC and e-commerce logistics support services, we pursued further improvements in customer satisfaction by undertaking improvement activities to enhance quality and productivity following recovery from the cyberattack.」
Following recovery from the cyberattack, the company continues to improve customer satisfaction through improvements in quality and productivity. - FY2026ReframedAnnual report
「Fundamental thinking rooted in customers and frontline operations」
The company has redefined its previous customer-first and partnership-focused policy as a decision-making standard for identifying fundamental issues based on customers, frontline operations, data, and AI. - FY2026-H1RestatedAnnual report
「The company aimed to provide high-quality services consistently.」
The company has reaffirmed its customer-focused approach of supporting customers’ business growth and consistently providing high-quality services. - FY2025RestatedAnnual report
「~Valuing our customers~ Striving for the best partnerships ・The best speed ・The best quality ・The best proposals」
The company continues to present customer focus as the “best partnerships,” emphasizing speed, quality, and proposals. - FY2025-H1RestatedAnnual report
「In both the logistics services business and the IT automation business, our Group has made improving service levels a priority by providing “services that enable customers to achieve what they want to do,”」
In both the logistics services business and the IT automation business, the company continues to prioritize customer-focused service delivery and improved service levels. - FY2025-Q1RestatedAnnual report
「In both the logistics services business and the IT automation business, our Group has made improving service levels a priority by providing “services that enable customers to achieve what they want to do,”」
In both the logistics services business and the IT automation business, the company continues to prioritize customer-focused service delivery and improved service levels. - FY2024ReframedAnnual report
「~Valuing our customers~ Striving for the best partnerships」
The company expresses its customer-focused policy as a philosophy of striving for the “best partnerships,” evolving from its previous customer-first principles. - FY2024-Q3RestatedAnnual report
「In both the logistics services business and the IT automation business, we have made improving service levels a priority by providing “services that enable customers to achieve what they want to do,”」
In both the logistics services business and the IT automation business, the company continues to prioritize customer-focused service delivery and improved service levels. - FY2024-Q2RestatedAnnual report
「In both the logistics services business and the IT automation business, we have made improving service levels a priority by providing “services that enable customers to achieve what they want to do,”」
In both the logistics services business and the IT automation business, the company continues to prioritize providing services based on what customers want to achieve and improving service levels. - FY2024-Q1RestatedAnnual report
「To further expand our Group’s businesses, in both the logistics services business and the IT automation business, we have made improving service levels a priority by providing “services that enable customers to achieve what they want to do,”」
The company has reaffirmed its customer-first policy by providing “services that enable customers to achieve what they want to do” and improving service levels. - FY2023-Q2RestatedAnnual report
「In the logistics services business, centered on e-commerce and mail-order logistics support services, we continued to undertake improvement activities to enhance quality and productivity, and promoted further improvements in customer satisfaction.」
The company continues to pursue a policy of raising customer satisfaction through improvements in quality and productivity. - FY2023-Q1RestatedAnnual report
「In the logistics services business, centered on e-commerce and mail-order logistics support services, we continued to undertake improvement activities to enhance quality and productivity, and promoted further improvements in customer satisfaction.」
The company has reaffirmed its policy of raising customer satisfaction through improvements in quality and productivity. - FY2022-Q2RestatedAnnual report
「Promoted initiatives to improve customer satisfaction.」
The company continues to pursue a policy of improving customer satisfaction through improvement activities in its logistics services business. - FY2021RestatedAnnual report
「1. Customer-first principles」
As its management principles, the company continues to emphasize putting customers first, everyone’s growth, and an approach that turns work from “being able to do” into “having done.” - FY2021-Q3RestatedAnnual report
「Promoted initiatives to improve customer satisfaction.」
The company continues to prioritize improving customer satisfaction through the introduction of logistics robots and warehouse management systems. - FY2020First statedAnnual report
「1. Customer-first principles」
The company explicitly emphasizes putting customers first, everyone’s growth, and continuous improvement as its management principles.