Improving Customer Satisfaction and Quality
First written in FY2016. 20 of 25 entries say "Restated". Latest entry: 2026-07-31.
1 other company's latest entry also says "Restated".
- 2026-07-31RestatedEarnings
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
顧客に対する最高のサービスを経営理念として再掲している。 - FY2026AdvancedAnnual report
「With the understanding that “safety takes priority over everything,” we rapidly share information with management, share improvement proposals and near-miss incidents to ensure safety, and recognize outstanding improvement proposals, among other measures, to create an environment that actively encourages improvement activities.」
The Group has put into practice information sharing with management, the sharing of improvement proposals and near-miss incidents, and recognition programs as improvement activities that contribute to higher customer satisfaction and quality. - FY2026-H1RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including “the highest level of service to customers.” - FY2025RestatedAnnual report
「In addition, we communicate frequently with existing customers and consider and propose ways to help resolve their issues. We are working across departments and branch offices so that customers will continue doing business with us over the long term.」
The Group continues its policy of improving customer satisfaction and service quality through communication with customers, proposals for resolving their issues, and cooperation across departments and branch offices. - FY2025-H1RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its customer- and quality-focused policy, including “the highest level of service to customers.” - FY2024AdvancedAnnual report
「In addition, employees with diverse expertise worked together across departments and branch offices, successfully completing work requested by customers that would have been difficult for other companies to handle. We are advancing these initiatives from the perspective of how best to meet customer needs.」
The Group describes as a concrete achievement the successful completion of customer work that would have been difficult for other companies to handle, through cooperation among employees across departments and branch offices. - FY2024-Q3RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including “the highest level of service to customers,” as its policy for addressing the business environment. - FY2024-Q2RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including providing the highest level of service to customers. - FY2024-Q1RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its customer- and quality-focused policy, including “the highest level of service to customers,” as its policy for addressing the business environment. - FY2023RestatedAnnual report
「We strive every day to respond to customer requests and provide the highest level of service.」
The Group continues to respond to customer requests and provide the highest level of service. - FY2023-Q3RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including “the highest level of service to customers.” - FY2023-Q2RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including “the highest level of service to customers.” - FY2023-Q1RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group reiterates its existing customer- and quality-focused policy, including providing the highest level of service to customers. - FY2022RestatedAnnual report
「We strive every day to respond to customer requests and provide the highest level of service.」
The Group reiterates its efforts to improve customer satisfaction and quality by responding to customer requests and providing the highest level of service. - FY2022-Q3RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group continues to rely on its management philosophy, including “the highest level of service to customers,” as the foundation of its business operations. - FY2022-Q2RestatedAnnual report
「To address this business environment, our Group has returned to its founding management philosophy of providing “the highest level of service to customers,” pursuing “appropriate profits,” and being “a company where people can truly find fulfillment in their work,” and has undertaken initiatives accordingly.」
The Group continues to rely on its management philosophy, including “the highest level of service to customers,” as the foundation of its business operations. - FY2022-Q1RestatedAnnual report
「Our Group has provided high-quality services based on its management philosophy of “the highest level of service to customers,” “the pursuit of appropriate profits,” and “a company where people can truly find fulfillment in their work.”」
The Group continues to advocate providing the highest level of service to customers and high-quality services. - FY2021-Q1RestatedAnnual report
「Our Group has provided high-quality services based on its management philosophy of “the highest level of service to customers,” “the pursuit of appropriate profits,” and “a company where people can truly find fulfillment in their work.”」
The Group continues to advocate providing the highest level of service to customers and high-quality services. - FY2020AdvancedAnnual report
「In addition to continuing our daily business improvement activities and receiving recognition from customers, we were also able to produce many award winners, as in previous years, in our internal awards for improvement proposals.」
The Group describes progress in its improvement activities, including recognition from customers and numerous award winners in its internal awards for improvement proposals. - FY2019AdvancedAnnual report
「At a business improvement presentation contest hosted by a customer, our branch office achieved results that earned recognition for the business improvement activities undertaken by the entire office.」
The Group describes as concrete progress the recognition received by a branch office for its improvement activities at a business improvement presentation contest hosted by a customer. - FY2018RestatedAnnual report
「Guided by our motto, “A bright, energetic company with good greetings,” we will further strengthen communication with customers, accurately identify their changing needs, continually improve our own skills and knowledge, and strive to provide the highest level of service.」
The Group reiterates its policy of improving customer satisfaction and quality through stronger communication with customers and improvements in technology and knowledge. - FY2017RestatedAnnual report
「Guided by our motto, “A bright, energetic company with good greetings,” we will further strengthen communication with customers, accurately identify their changing needs, continually improve our own skills and knowledge, and strive to provide the highest level of service.」
The Group reiterates its policy of improving customer satisfaction and quality through stronger communication with customers and improvements in technology and knowledge. - FY2016First statedAnnual report
「(1) Improving customer satisfaction and quality Guided by our motto, “A bright, energetic company with good greetings,” we will further strengthen communication with customers, accurately identify their changing needs, continually improve our own skills and knowledge, and strive to provide the highest level of service.」
The Group has identified improving customer satisfaction and quality as a key priority, through stronger communication with customers and improvements in technology and knowledge.