Continued Growth in Customer Numbers and Average Revenue per Customer
First written in FY2022. 1 of 3 entries say "Softened", first in FY2026. Latest entry: FY2026.
Slogan moved to the "Worse" side of this theme in 2026.
The whole theme swung hardest in 2025: 1 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Softened".
- FY2026SoftenedAnnual report
「The Group applies a "high standard" as a management discipline, emphasising the quality of the value it provides and profitability rather than simply expanding its membership base.」
The emphasis has shifted from the previous focus on directly pursuing quantitative growth in the number of customers and membership base to a policy that prioritises the quality of the value provided and profitability. - FY2024Decline in Customer Numbers and Increase in Average SpendAnnual report
「The trends in the Group's number of customers and average spend per customer are as follows.」
The number of customers in the fiscal year ended February 2024 was 425, down from 460 in the previous fiscal year, while average spend per customer increased to ¥3.337 million from ¥3.198 million. - FY2022First statedAnnual report
「Under the basic strategy described above, the Group's medium-term growth strategy is based on continued growth in the number of customers and average spend per customer, with the following 3 priority growth strategies: strengthening platform-based and product-based offerings, implementing and commercialising organisational development that brings out people's potential.」
The Group has set growth in the number of customers and average spend per customer as prerequisites for its medium-term growth strategy, with expansion of its customer base and the rollout of new businesses and products as the means of achieving this.