Management by store count, productivity, average spend per customer and ROE
First written in FY2021. 9 of 10 entries say "Advanced", first in FY2022. Latest entry: 2026-09-14.
No other company in this theme has enough history to compare yet.
- FY2025AdvancedAnnual report
「For the full fiscal year ending October 2025, based on monthly averages, there were 103 customers per company-operated store and 99 per franchise store, compared with plans for 100 and 96, respectively, for the full fiscal year ending October 2026.」
The company continues to use store count, stylists per store, customers per stylist and average spend per customer as management indicators, and updated its fiscal 2025 results and fiscal 2026 plans. ROE was 10.2% for the fiscal year ending October 2025, down from 12.5% in the previous fiscal year. - FY2023AdvancedAnnual report
「The fiscal year ending October 2023 was sluggish due to factors including a decline in various events and the entrenchment of working from home. The company recognizes that these effects are likely to persist to some extent in the fiscal year ending October 2024. ... (For the full fiscal year ending October 2023, based on monthly averages, there were 109 customers per company-operated store and 106 per franchise store, compared with plans for 108 and 105, respectively, for the fiscal year ending October 2024.)」
For its conventional KPIs, the company updated the fiscal year ending October 2023 results and the fiscal year ending October 2024 targets for stylists per store and customers per stylist. Average spend per customer for fiscal 2023 was ¥5,763 at company-operated stores and ¥5,846 at franchise stores. - FY2022AdvancedAnnual report
「For the fiscal year ending October 2023, the company plans for an average of approximately 4.9 stylists per company-operated store and approximately 4.4 per franchise store during the period. For the full fiscal year ending October 2023, based on monthly averages, it plans for 108 customers per company-operated store and 106 per franchise store. On a full-year basis for the fiscal year ending October 2023, it plans for average spend per customer of ¥5,639 at company-operated stores and ¥5,715 at franchise stores.」
The company moved beyond listing its conventional management indicators by presenting specific targets for the number of stylists per store, customers per stylist and average spend per customer for the fiscal year ending October 2023. - FY2021First statedAnnual report
「The Group considers store count, the number of stylists per store, the number of customers per stylist and average spend per customer to be important management indicators for revenue growth and the sustained enhancement of corporate value. It also considers ROE to be an important management indicator in relation to the cost of shareholders' equity.」
In addition to store expansion, the company uses productivity per store and per stylist and ROE as indicators.