Accumulating and Strengthening the Proprietary CX Data Platform
First written in FY2021. 9 of 12 entries say "Advanced", first in FY2022-Q1. Latest entry: FY2025.
4 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「Since the fiscal year ending December 2023, the Group has carried out multiple M&A transactions to enhance the quality and volume of CX data and expand service capabilities, with the aim of increasing earnings through synergies such as cross-selling among services. Going forward, by continuing to pursue M&A proactively, we will expand the Group’s capabilities in each DX area, including creative, marketing, technology and SaaS, and data marketing, strengthen CX data, services and personnel, and respond to customer needs more broadly.」
The Group continued and made concrete its policy of expanding CX data, service capabilities in each DX area and personnel through multiple M&A transactions in 2025. - FY2025-H1AdvancedAnnual report
「Through this share acquisition, we believe we will be able to maximize customer value by using Zerotas’s expertise in data analysis and utilization and its broader marketing-support capabilities to support the Group’s optimal DX initiatives for client companies.」
The acquisition of Zerotas expanded the Group’s data platform and service capabilities through its expertise in data analysis and utilization and its marketing-support capabilities. - FY2024-Q1AdvancedAnnual report
「Through this share acquisition, we believe we will be able to maximize customer value by using BINKS’s digital-marketing expertise and data-analysis and operations capabilities to establish a structure for comprehensively promoting optimal DX and improving CX across the Group.」
The acquisition expanded the Group’s CX data and service capabilities through BINKS’s digital marketing, data analysis and operations capabilities. - FY2023RestatedAnnual report
「The expertise and know-how developed to date and the proprietary CX data accumulated continue to evolve into a unique CX data platform covering more than 1,000 companies in total」
The Group continues to present the scale of its proprietary CX data platform and its approach of updating and strengthening the data through service provision. - FY2023-Q3AdvancedAnnual report
「We have carried out multiple M&A transactions to expand the products and services provided by the Group, enhance the quality and volume of CX data and further strengthen our competitiveness. During the cumulative period of the third quarter of the current fiscal year, KaiU became a consolidated subsidiary on 31 January 2023, SAKIYOMI on 12 May 2023, CRAFT on 15 August 2023, JITT on 21 August 2023 and Microwave Creative on 31 August 2023.」
In addition to KaiU and SAKIYOMI, CRAFT, JITT and Microwave Creative became consolidated subsidiaries, expanding the Group’s products, services and CX data platform through multiple M&A transactions. - FY2023-Q2AdvancedAnnual report
「We have carried out multiple M&A transactions to expand the products and services provided by the Group, enhance the quality and volume of CX data and further strengthen our competitiveness. During the cumulative period of the second quarter of the current fiscal year, KaiU became a consolidated subsidiary on 31 January 2023 and SAKIYOMI became a consolidated subsidiary on 12 May 2023.」
The acquisition of SAKIYOMI represented concrete progress in incorporating Instagram analytics data and operating know-how into the CX data platform. - FY2023-Q1AdvancedAnnual report
「Through this share acquisition, we expect to expand the products and services provided to customer companies and enhance the quality and volume of CX data, thereby further improving customer satisfaction and expanding transactions.」
The acquisition of KaiU on 31 January 2023 expanded the products and services and CX data platform by incorporating its web customer-service implementation record and analytical data. - FY2022AdvancedAnnual report
「In order to expand the products and services we provide, enhance the quality and volume of CX data and further strengthen our competitiveness, we acquired the SaaS business of Comix in February 2022, the SaaS business of Blue Clay Japan in September, the marketing-focused business relating to the SaaS web-chat system “sinclo” operated by Media Link in November, and the SaaS business operated by hachidori in December.」
During 2022, the Company acquired 4 SaaS-related businesses, expanding its products and services and enhancing the quality and volume of its CX data platform. - FY2022-Q3AdvancedAnnual report
「In order to expand the products and services we provide, enhance the quality and volume of CX data and further strengthen our competitiveness, we acquired the SaaS business of Comix in February 2022 and the SaaS business of Blue Clay Japan in September 2022.」
On 1 September 2022, the Company acquired the SaaS business (GORILLA EFO) from Blue Clay Japan, expanding its products, services and CX data platform. - FY2022-Q2RestatedAnnual report
「In addition to this SaaS, based on CX data accumulated over many years and expertise in DX consulting」
Accumulated CX data and DX consulting expertise remain the foundation of service provision, although no new figures showing the scale of accumulation were presented. - FY2022-Q1AdvancedAnnual report
「To expand the products and services we provide and enhance the quality and volume of CX data, thereby strengthening our competitiveness.」
The Company acquired the SaaS business of Comix, representing concrete progress in expanding its products and services and enhancing the quality and volume of CX data. - FY2021First statedAnnual report
「The expertise and know-how developed to date, together with the proprietary CX data accumulated, continue to evolve into a unique CX data platform covering more than 1,000 companies in total and more than 3,000 accounts, and have become indispensable to providing higher-quality DX support services.」
Since 2013, data from EFO, VOC, web customer service and other services has been accumulated by industry and issue through SaaS and other service offerings.