Risk of Customer Information Leakage
First written in FY2024. 1 of 2 entries say "Worsened", first in FY2026. Latest entry: FY2026.
The whole theme swung hardest in 2026: 14 of 80 companies on the "Worse" side.
- FY2026WorsenedAnnual report
「If this information is leaked through external unauthorized access, ransomware attacks, negligence or internal misconduct by officers or employees, deficiencies at contractors or other causes, legal sanctions such as penalties, damages and compensation, and severe damage to brand value could have a material impact on our financial position and operating results.」
The description of the customer information leakage risk was expanded to include ransomware, internal misconduct, deficiencies at contractors, penalties and other impact factors and potential losses. - FY2024First statedAnnual report
「However, if a customer information leak occurs for any reason, including unauthorized access, cyberattacks, theft, inadequate password management or operational negligence, the resulting costs of damages and compensation and loss of trust could affect our financial position and operating results.」
The costs of damages and compensation and loss of trust resulting from customer information leaks were disclosed as separate risks, with the development of rules and employee training described as countermeasures.