Rigorous 5S Implementation and Customer-Oriented Service Operations

「駅にある発車標を、リアルタイムに運行情報を確認できるものに昨年度から順次リニューアル。今年度は18駅のリニューアルを予定」

「In sales, to link improvements in CX (customer experience) from the customer’s perspective to top-line growth, we continued to develop comfortable usage environments, including through the “HEARTFUL JR KYUSHU” “Love the Station Restroom Project,” a station-restroom renovation project. We also improved convenience through expanded digital services, including further enhancement of the QR-code-based ticketless service, while working to ease ticket-office congestion and reduce equipment maintenance costs.」

「In addition, we improved customer comfort and convenience by launching the “HEARTFUL JR KYUSHU” “Love the Station Restroom Project,” which renovates station restrooms, and a ticketless service using QR codes.」

「In terms of service, we promoted initiatives under the theme, “I listen to our customers, and as the company’s representative, think things through and act,” with the aim of elevating “service into the corporate culture.” As initiatives to improve customer convenience, we began year-round sales of limited-express tickets purchasable through the PayPay app provided by PayPay株式会社 and a demonstration test of ticket gates supporting contactless credit-card payments.」

「In terms of service, we promoted initiatives under the theme, “I listen to our customers, and as the company’s representative, think things through and act,” with the aim of elevating “service into the corporate culture.” As an initiative to improve customer convenience, we began year-round sales in April of limited-express tickets purchasable through the PayPay app provided by PayPay株式会社, and began a demonstration test in July of Visa contactless payments using “stera transit,” provided by 三井住友カード株式会社.」

「As an initiative to improve customer convenience, we had been conducting a demonstration test of limited-express tickets purchasable through the PayPay app provided by PayPay株式会社, and decided to offer them year-round from April this year.」

「In terms of service, while taking measures to prevent COVID-19 infections, we worked to understand each customer’s needs, meet their expectations and respond quickly. We also worked to provide safe and reliable services suited to new lifestyles, including a hygiene-promotion campaign in partnership with Lion Corporation and the announcement of a demonstration test of limited-express ticket purchases using QR-code payments with PayPay株式会社.」

「In terms of service, while taking measures to prevent COVID-19 infections, we worked to understand each customer’s needs, meet their expectations and respond quickly. We also worked to provide safe and reliable services suited to new lifestyles, including a hygiene-promotion campaign on D&S trains in partnership with Lion Corporation and a demonstration test of touchless reserved-seat ticket vending machines.」

「In terms of service, while taking measures to prevent COVID-19 infections, we worked to understand each customer’s needs, meet their expectations and respond quickly. We also worked to provide safe and reliable services suited to new lifestyles, including a hygiene-promotion campaign on D&S trains in partnership with Lion Corporation and trial operation of a share-office Shinkansen.」

「We also worked to provide a wide range of services tailored to customers, including expanding the introduction of the free public wireless LAN service “JR-KYUSHU FREE Wi-Fi” on trains and displaying help marks in priority seating areas.」

「We also worked to provide a wide range of services tailored to customers, including expanding the introduction of the free public wireless LAN service “JR-KYUSHU FREE Wi-Fi” at major stations and on D&S trains, and beginning to provide train-operation information via “Twitter” in Korean and Chinese in addition to Japanese and English.」

「We also worked to provide a wide range of services tailored to customers, including expanding the introduction of the free public wireless LAN service “JR-KYUSHU FREE Wi-Fi” at major stations and on D&S trains, and beginning to provide train-operation information via “Twitter” through Korean- and Chinese-language accounts in addition to Japanese and English.」

「In terms of service, we worked to make the basic “5S” principles (sort, set in order, shine, standardize and sustain) a matter of course and welcome customers with smiles and greetings.」

「In terms of service, we worked to make the basic “5S” principles (sort, set in order, shine, standardize and sustain) a matter of course and welcome customers with smiles and greetings.」

「In terms of service, we worked to make the basic “5S” principles (sort, set in order, shine, standardize and sustain) a matter of course and welcome customers with smiles and greetings.」

「In terms of service, we worked to make the basic “5S” principles (sort, set in order, shine, standardize and sustain) a matter of course and welcome customers with smiles and greetings.」

「We will also think and act from the customer’s perspective, proactively and promptly incorporating “customer feedback” and “employee feedback” into our products and initiatives. At the same time, we will work to improve service together with group companies by enhancing employees’ service awareness through training sessions and presentations, and by actively praising outstanding employee service and conduct and sharing those practices across the organization.」

「Regarding service, we practiced the basic “5S” principles—sort, set in order, shine, standardize, and sustain—as a matter of course, welcomed customers with a “smile,” and promoted initiatives to offer “greetings” that resonate with customers.」

「Regarding service, we practiced the basic “5S” principles—sort, set in order, shine, standardize, and sustain—as a matter of course, welcomed customers with a “smile,” and promoted initiatives to offer “greetings” that resonate with customers.」

「Regarding service, we practiced the basic “5S” principles—sort, set in order, shine, standardize, and sustain—as a matter of course, welcomed customers with a “smile,” and promoted initiatives to offer “greetings” that resonate with customers.」

「We will also think and act from the customer’s perspective, proactively incorporating “customer feedback” and “employee feedback” into our products and initiatives.」

「We continued to rigorously implement the basic “5S” principles (sort, set in order, shine, standardize and sustain) to welcome customers, while promoting initiatives to think and act from the customer’s perspective.」