Customer Information Leak
First written in FY2019. 3 of 4 entries say "Restated". Latest entry: FY2022.
The whole theme swung hardest in 2026: 13 of 73 companies on the "Worse" side.
- FY2022RestatedAnnual report
「In particular, Heart Direct Delivery and moving services use shipping slips containing customers’ personal information and handle a wide range of customer information.」
The disclosure continues to describe the handling of various types of customer information, including personal information, and the risks of reputational damage and claims for damages in the event of a leak. - FY2021RestatedAnnual report
「In particular, Heart Direct Delivery and moving services use shipping slips containing customers’ personal information and handle a wide range of customer information.」
The disclosure indicates that personal information is handled in services such as Heart Direct Delivery and moving services, and continues to describe the risks of reputational damage and claims for damages resulting from customer information leaks. - FY2020RestatedAnnual report
「In particular, Heart Direct Delivery and moving services use shipping slips containing customers’ personal information and handle a wide range of customer information.」
The disclosure continues to identify specific services that handle personal information in discussing the risks of reputational damage and claims for damages resulting from customer information leaks. - FY2019First statedAnnual report
「The Group has a duty to maintain the confidentiality of customer information and works to do so. However, if information is leaked externally due to inadequate controls or other reasons, this could not only damage the Group's social credibility but also lead to compensation claims and other costs.」
The Group identifies as risks damage to its credibility and compensation claims resulting from inadequate management of customer information, including personal information, and information leaks.