Declining Competitiveness Due to Delays in Technological Innovation and Digital Adoption
First written in FY2021. 4 of 5 entries say "Mitigated", first in FY2022. Latest entry: FY2026.
The whole theme swung hardest in 2025: 1 of 8 companies on the "Worse" side.
3 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「Through the use of digital technologies and AI, our Group aims to transform the entire organisation and improve productivity.」
The response to delays in digital adoption was expanded into an enterprise-wide transformation combining the use of AI, customer data analysis, operational efficiency improvements and employee training. - FY2024-Q1MitigatedAnnual report
「Regarding “digital management,” we began using the “group marketing platform,” worked to build services to expand the group’s customer base, advanced the conversion of core administrative systems into group-wide common systems, achieved business and work-style reforms, and worked to reduce fixed costs.」
As a response to delays in digital adoption, the Group advanced the use of its marketing platform, the development of customer-facing services and the standardisation of core systems. - FY2023-Q1MitigatedAnnual report
「Regarding “digital management,” we began using the “group marketing platform,” worked to build services to expand the group’s customer base, and renewed the accounting system.」
As a response to the risk of declining competitiveness due to delays in digital adoption, the Group implemented the use of its marketing platform and upgraded its accounting system. - FY2022MitigatedAnnual report
「Although our Group is promoting initiatives to embed its DX (digital transformation) strategy, appoint an executive adviser to obtain specialised and specific advice on the DX strategy, implement new initiatives designed to provide a new customer experience (UX/CX), secure and develop digital talent, integrate Group customer information and build a Group marketing platform, improve operational efficiency through the use of new technologies, and collaborate with partners on 5G and other new technologies,」
As a response to technological innovation risks, the appointment of an executive adviser, UX/CX initiatives, digital talent development, customer information integration and 5G collaboration were made concrete. - FY2021First statedAnnual report
「Although our Group is promoting initiatives to embed its DX (digital transformation) strategy, secure and develop digital talent, integrate Group customer information and build a Group marketing platform, improve operational efficiency through the use of new technologies, and collaborate with partners on 5G and other new technologies, insufficient understanding of and delays in adopting advanced technologies may cause customers to leave as service quality declines relative to competitors, potentially affecting the Group's operating performance and financial position.」
Delays in DX, digital talent development, customer information integration and 5G collaboration were identified independently for the first time as risks that could lead to declining service quality and customer attrition.