Revenue Management and Shift Toward Higher-Paying Guests
First written in FY2017-Q1. 12 of 30 entries say "Restated". Latest entry: FY2026.
3 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「In the domestic hotel business, we worked to improve services for customers by using customer data from our membership program and to improve profitability by strengthening revenue management.」
The use of customer data and strengthening of revenue management continued, with RevPAR for the domestic hotel accommodation business as a whole rising from ¥15,919 to ¥17,603 and the room occupancy rate increasing from 71.6% to 75.1%. - FY2026-H1RestatedAnnual report
「Operating revenue in the Hotel and Leisure segment increased ¥2.553 billion year on year to ¥120.566 billion, up 2.2%, despite the impact of renovation work at Mauna Kea Beach Hotel in the overseas hotel business and reduced use of domestic hotels by visitors from certain parts of Asia due to earthquake predictions, owing to the capture of inbound demand and price increases in the domestic hotel business, among other factors.」
In addition to capturing inbound demand, efforts to raise prices have continued. - FY2024-Q3AdvancedAnnual report
「In line with service enhancements, we have strengthened revenue management and worked to raise prices. Hotel RevPAR (Note) was ¥13,558, up ¥5,527 from the same period of the previous year.」
Revenue management was strengthened and prices were raised, with domestic hotel RevPAR increasing ¥5,527 year on year to ¥13,558. - FY2024-Q1AdvancedAnnual report
「In line with service enhancements, we have strengthened revenue management and worked to raise prices. Domestic hotel RevPAR (Note) was ¥11,989, up ¥6,607 from the same period of the previous year.」
Efforts to improve services, strengthen revenue management and raise prices continued, driving hotel RevPAR up to ¥11,989. - FY2023-Q3AdvancedAnnual report
「Domestic hotel RevPAR (Note) was ¥8,021, up ¥2,950 from the same period of the previous year.」
Domestic hotel RevPAR rose from ¥5,070 in the same period of the previous year to ¥8,021, indicating further recovery in hotel demand. - FY2023-Q2AdvancedAnnual report
「Domestic hotel RevPAR (Note) was ¥6,681, up ¥1,782 from the same period of the previous year.」
Domestic hotel RevPAR rose ¥1,782 year on year to ¥6,681, indicating further recovery. - FY2023-Q1AdvancedAnnual report
「Hotel RevPAR (Note) increased by ¥2,717 year on year to ¥5,373.」
RevPAR for the hotel business as a whole increased from ¥2,656 in the year-earlier period to ¥5,373, indicating further recovery. - FY2022AdvancedAnnual report
「Hotel RevPAR (Note) increased by ¥1,882 from the previous fiscal year to ¥4,910.」
Annual RevPAR for the hotel business as a whole recovered from ¥3,029 in the previous year to ¥4,910. - FY2022-Q2AdvancedAnnual report
「Hotel RevPAR (Note) increased by ¥2,683 year on year to ¥4,937.」
RevPAR for the hotel business as a whole recovered from ¥2,253 in the year-earlier period to ¥4,937. - FY2022-Q1AdvancedAnnual report
「Hotel RevPAR (Note) increased by ¥2,016 year on year to ¥2,670.」
Hotel RevPAR recovered from ¥654 in the year-earlier period to ¥2,670. - FY2021Sharp annual decline in hotel RevPARAnnual report
「However, hotel RevPAR (Note) fell sharply to ¥3,029, down ¥8,607 from the previous fiscal year, as customer numbers remained sluggish during the temporary closures and after operations resumed.」
Annual RevPAR for the hotel business as a whole decreased by ¥8,607, from ¥11,636 in the previous year to ¥3,029. - FY2021-Q3Continued sharp decline in hotel RevPARAnnual report
「However, hotel RevPAR (Note) fell sharply to ¥3,286, down ¥9,770 year on year, as customer numbers remained sluggish during the temporary closures and after operations resumed.」
RevPAR for the hotel business as a whole was ¥3,286, a decrease of ¥9,770 from the year-earlier period. - FY2021-Q2Continued sharp decline in hotel RevPARAnnual report
「Hotel RevPAR (Note) fell sharply to ¥2,253, down ¥10,851 year on year, as customer numbers remained sluggish during the temporary closures and after operations resumed.」
RevPAR for the hotel business as a whole was ¥2,253, a decrease of ¥10,851 from the year-earlier period. - FY2021-Q1Sharp decline in hotel RevPARAnnual report
「Hotel RevPAR (Note) fell sharply to ¥654, down ¥11,846 year on year, as customer numbers remained sluggish during the temporary closures and after operations resumed.」
RevPAR for the hotel business as a whole fell sharply to ¥654, down ¥11,846 year on year, reversing its previous upward trend. - FY2020-Q3Decline in resort RevPARAnnual report
「In the hotel accommodation business, the steady implementation of revenue management (Note 1) resulted in city hotel RevPAR (Note 2) increasing year on year.」
Although city hotel RevPAR increased through continued revenue management, the quantitative data showed resort RevPAR decreasing from ¥10,430 in the year-earlier period to ¥10,417. - FY2020-Q2RestatedAnnual report
「In the accommodation business, the steady implementation of revenue management (Note 1) resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The implementation of revenue management and the increase in RevPAR at both city and resort hotels continued to be stated. - FY2020-Q1RestatedAnnual report
「In the accommodation business, the steady implementation of revenue management (Note 1) resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The increase in RevPAR at city and resort hotels through revenue management continued to be stated. - FY2019-Q3RestatedAnnual report
「In the accommodation business, steady implementation of revenue management (Note 1) to capture growing inbound demand led to year-on-year increases in RevPAR (Note 2) for both city and resort hotels.」
The explanation that revenue management increased RevPAR at both city and resort hotels was reiterated. - FY2019-Q2RestatedAnnual report
「In the accommodation business, steady implementation of revenue management (Note 1) to capture growing inbound demand led to year-on-year increases in RevPAR (Note 2) for both city and resort hotels.」
The explanation of revenue management to capture inbound demand and the increase in RevPAR was reiterated. - FY2019-Q1RestatedAnnual report
「In the accommodation business, the steady implementation of revenue management (Note 1) to capture growing inbound demand resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The explanation of revenue management to capture inbound demand and the resulting increase in RevPAR continued. - FY2018-Q3RestatedAnnual report
「In the accommodation business, the shift toward higher-paying customer segments and continued revenue management (Note 1) resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The explanation of continuing the shift toward higher-paying customers and revenue management was reiterated. - FY2018-Q2RestatedAnnual report
「In the accommodation business, the shift toward higher-paying customer segments and continued revenue management (Note 1) resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The policy of continuing the shift toward higher-paying customers and revenue management was reiterated. - FY2018-Q1RestatedAnnual report
「In the accommodation business, the shift toward higher-paying customer segments and continued revenue management (Note 1) resulted in RevPAR (Note 2) increasing year on year for both city and resort hotels.」
The ongoing initiatives of shifting toward higher-paying customers and continuing revenue management were reiterated. - FY2017RestatedAnnual report
「The company will pursue a market shift in response to changing conditions by continuing to strengthen initiatives focused on improving customer satisfaction and revenue management, including on the service side.」
Revenue management and the shift in customer segments were reiterated as ongoing measures in the hotel business. - FY2017-Q3RestatedAnnual report
「Across the hotel business, the Group pursued initiatives including continued revenue management (Note 1), expansion of overseas sales offices, stronger promotions and renovation work at existing hotels. In particular, in the accommodation business, the shift toward higher-paying customer segments resulted in average room rates exceeding the year-earlier levels for both city and resort hotels, driving an increase in RevPAR (Note 2).」
Revenue management, overseas sales offices, promotions, renovations and the shift toward higher-paying customers continued to be stated. - FY2017-Q2RestatedAnnual report
「Across the hotel business, the Group pursued initiatives including continued revenue management (Note 1), expansion of overseas sales offices, stronger promotions and hotel renovation work. In particular, in the accommodation business, the shift toward higher-paying customer segments resulted in average room rates exceeding the year-earlier levels for both city and resort hotels, driving an increase in RevPAR (Note 2).」
Revenue management, overseas sales offices, promotions, renovations and the shift toward higher-paying customers continued to be stated. - FY2017-Q1First statedAnnual report
「Across the hotel business, the Group pursued initiatives including continued revenue management, expansion of overseas sales offices, stronger promotions and hotel renovation work. In particular, in the accommodation business, the shift toward higher-paying customer segments resulted in average room rates exceeding the year-earlier levels for both city and resort hotels, driving an increase in RevPAR.」
The company listed demand-based pricing, overseas sales offices, promotions, renovations and the shift toward higher-paying customers.