Improving Hotel Operational Efficiency and Guest Convenience Through ICT
First written in FY2019-Q2. 7 of 12 entries say "Advanced", first in FY2019-Q3. Latest entry: FY2023.
0 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「In addition, to expand non-face-to-face, contactless services suited to the with-COVID era, we promoted the introduction of self-check-in and check-out terminals.」
We continue to expand non-face-to-face, contactless hotel services through self-check-in and check-out terminals. - FY2022AdvancedAnnual report
「To expand non-face-to-face, contactless services suited to the with-COVID era, we promoted the introduction of self-check-in and check-out terminals and unmanned front desks.」
We expanded the use of ICT at hotels from introducing self-check-in terminals to implementing unmanned front desks. - FY2022-Q2AdvancedAnnual report
「In the limited-service hotel business, some directly operated hotels were temporarily closed as a measure in response to the decline in lodging demand caused by the spread of COVID-19. However, with a view to the future recovery in demand, we expanded our business base by opening Sotetsu Fresa Inn Hiroshima-Ekimae. In addition, to expand non-face-to-face, contactless services suited to the new lifestyle, we promoted the introduction of self-check-in and check-out terminals and unmanned front desks.」
We continued introducing self-check-in and check-out terminals and expanded non-face-to-face, contactless services by newly specifying the implementation of unmanned front desks. - FY2022-Q1RestatedAnnual report
「With an eye to the future recovery in demand, the Company promoted the introduction of self-service check-in and check-out terminals and improved operating efficiency by expanding ICT-enabled contactless services.」
Hotel operating efficiency improvements through self-service check-in and check-out terminals and contactless services are ongoing. - FY2021-Q3AdvancedAnnual report
「In addition to continuing to introduce self-service check-in and check-out terminals to prevent the spread of infection and ensure customer convenience and safety through contactless service, the Company newly introduced a multilingual AI “chatbot” service at a total of 50 Sotetsu Hotels properties.」
The Company continued to introduce self-service check-in and check-out terminals and newly introduced a multilingual AI chatbot at 50 Sotetsu Hotels properties. - FY2021-Q1RestatedAnnual report
「Lodging-focused hotels faced a severe business environment as demand in Japan and overseas fell sharply due to the spread of COVID-19, leading to the temporary closure of some properties. While thoroughly implementing infection-control measures, the Company continued to introduce ICT (information and communications technology) devices, including self-service check-in and check-out terminals, to improve customer convenience,」
Even amid a sharp decline in demand, the Company continues to improve convenience and operating efficiency through the introduction of ICT devices such as self-service check-in and check-out terminals. - FY2020-Q3AdvancedAnnual report
「The Company also promoted improvements in customer convenience and operating efficiency by introducing the “SmaRe” self-service check-in and check-out terminal and expanding cashless payment capabilities through various electronic money and QR code payment services.」
In addition to self-service check-in terminals, the Company expanded its hotel ICT and cashless initiatives by supporting electronic money and QR code payments. - FY2020-Q2RestatedAnnual report
「The Company introduced ICT (information and communications technology) devices, including the “SmaRe” self-service check-in and check-out terminal, the “Smart Plate” information-distribution device and autonomous floor-cleaning robots, and promoted improvements in customer convenience and operating efficiency.」
Hotel operating efficiency improvements through self-service check-in terminals, information-distribution devices and autonomous floor-cleaning robots are ongoing. - FY2020-Q1AdvancedAnnual report
「The Company introduced ICT (information and communications technology) devices, including the “SmaRe” self-service check-in and check-out terminal, the “Smart Plate” information-distribution device and autonomous floor-cleaning robots, and promoted improvements in customer convenience and operating efficiency.」
The previous introduction of ICT devices was given concrete form through self-service check-in and check-out terminals, information-distribution devices and autonomous floor-cleaning robots. - FY2019AdvancedAnnual report
「In addition to fully renovating Sotetsu Fresa Inn Nihombashi-Kayabacho, the Company introduced ICT (information and communications technology) devices, including self-service check-in and check-out terminals, to improve convenience.」
In addition to fully renovating the hotel, ICT devices such as self-service check-in and check-out terminals were introduced. - FY2019-Q3AdvancedAnnual report
「In addition to carrying out a full renovation of Sotetsu Fresa Inn Nihombashi-Kayabacho, the Company introduced various devices using ICT (information and communications technology) and worked to improve convenience and operating efficiency.」
A full hotel renovation and the introduction of ICT devices were carried out, giving concrete form to improvements in guest convenience and operating efficiency. - FY2019-Q2First statedAnnual report
「In addition to carrying out a full renovation of Sotetsu Fresa Inn Nihombashi-Kayabacho, the Company introduced various devices using ICT (information and communications technology) and worked to improve convenience and operating efficiency.」
The full renovation of a hotel and introduction of various ICT-enabled devices were described for the first time as measures to improve guest convenience and operating efficiency.