Introduction of “New Normal Service” at Hotels
First written in FY2021-Q1. 4 of 6 entries say "Advanced", first in FY2021-Q2. Latest entry: FY2023.
The whole theme swung hardest in 2024: 4 of 21 companies on the "Worse" side.
86 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「In addition, to expand non-face-to-face, contactless services suited to the with-COVID era, we promoted the introduction of self-check-in and check-out terminals.」
The hotels continue to provide non-face-to-face and contactless services designed to prevent infection. - FY2022AdvancedAnnual report
「While continuing the “New Normal Service” (ニューノーマルサービス) based on hygiene management standards designed to prevent infection, we worked to secure profitability by offering “High-Spec Workrooms” in guest rooms to provide a comfortable workcation experience, and by providing takeaway and online products at restaurants.」
While continuing the New Normal Service, the range of services was expanded to include guest rooms for workcations, takeaway and online offerings. - FY2022-Q2AdvancedAnnual report
「While continuing the “New Normal Service” (ニューノーマルサービス) based on hygiene management standards designed to prevent infection, we worked to secure profitability by offering “High-Spec Workrooms” in guest rooms to provide a comfortable workcation experience, and by providing takeaway and online products at restaurants.」
While continuing the New Normal Service, we offered high-spec workrooms and takeaway and online products. - FY2022-Q1AdvancedAnnual report
「While continuing the “New Normal Service” (ニューノーマルサービス) based on hygiene management standards designed to prevent infection, we worked to secure profitability by offering “High-Spec Workrooms” in guest rooms to provide a comfortable workcation experience, and by providing takeaway and online products at restaurants.」
While continuing the New Normal Service, we offered high-spec workrooms and takeaway and online products. - FY2021-Q2AdvancedAnnual report
「We introduced a new operating model, the “New Normal Service,” to prevent infection and resumed operations in June. In addition, we provided products through contactless, takeaway and online channels in response to social changes in the post-/with-COVID-19 environment, working to improve customer attraction and profitability.」
In addition to the “New Normal Service,” products were provided through contactless, takeaway and online channels, adapting the hotels' operating model to social changes following the pandemic. - FY2021-Q1First statedAnnual report
「We introduced a new operating model, the “New Normal Service,” to prevent infection and resumed operations in June.」
A new operating model was introduced for the suspended restaurant and bar facilities at Yokohama Bay Sheraton, and operations resumed in June.